Store Goods Flow Leader: Optimize Availability and Cost

Ikano-Retail; Batu Kawan; On-site; MYR 70,000 - 110,000; Full time

Job summary

IKEA Malaysia is seeking a dedicated Goods Flow Lead to secure high goods availability, optimize cost, and support a great customer experience in-store. You will lead the goods flow team, collaborate with the Fulfilment & Experience Manager, plan capacity, coordinate inbound/outbound logistics, and ensure compliance with IKEA policies while driving sustainable store operations in Batu Kawan.

Responsibilities include monitoring fulfilment KPIs, developing talent, maintaining stock accuracy, and

Qualifications

• Ability to monitor fulfilment performance using KPI metrics.
• Knowledge of preventing goods' damage during in-store goods flow processes.
• Understanding effective merchandising principles to keep spaces full and attractive.
• Ability to create, follow, and maintain guiding framework documents with stakeholders.
• Knowledge of product allocation to sales locations in the IKEA store.
• Familiarity with IKEA Toolbox and My Learning for competence development.
• Knowledge of standard operating procedures for forklift drivers and safety implications.
• Ability to plan logistics resources and processes in line with sales scenarios.

Responsibilities

• Lead the store goods flow team and collaborate with managers to secure high goods availability and low total cost.
• Ensure efficient operations within goods flow for a great customer shopping experience and accurate stock.
• Identify, recruit, retain and develop talents in the goods flow team for succession planning.
• Coordinate capacity planning to balance inbound and outbound volumes and future needs.
• Provide input to the store business and logistics action plans and ensure actions are implemented.
• Maintain clear communication with stakeholders on goods flow topics and knowledge sharing.
• Ensure governance documents are shared, understood, and followed by the team.
• Contribute to a sustainable, profitable, and responsible business aligned with IKEA values.

Skills

Fulfilment performance monitoring

Merchandising principles

Guiding framework documents

Allocating products to sales locations

Lead and manage high performing teams

Prevent goods damage in-store flows

Planning logistics resources

Stakeholder communication

Tools

IKEA Toolbox

My Learning

Job description

IKEA Malaysia is seeking a dedicated Goods Flow Lead to secure high goods availability, optimize cost, and support a great customer experience in-store. You will lead the goods flow team, collaborate with the Fulfilment & Experience Manager, plan capacity, coordinate inbound/outbound logistics, and ensure compliance with IKEA policies while driving sustainable store operations in Batu Kawan.

Responsibilities include monitoring fulfilment KPIs, developing talent, maintaining stock accuracy, and