Sr. Spclst, Shared Svcs Busns Consltg

MSD; Selangor; On-site; MYR 150,000 - 230,000; Full time

Job summary

MSD in Malaysia seeks a Senior Specialist, OTC Controls to lead and govern global SOX controls across OTC processes. You will collaborate with Compliance, Internal Audit, IT, and business teams to ensure timely, well-documented control execution and audit readiness.

Role requires strong analytical skills, risk awareness, and the ability to drive standardization, automation, and continuous improvement in the KL Business Support Center.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.

Responsibilities

• Lead execution and oversight of assigned periodic SOX controls across all OTC processes globally.
• Serve as control lead and subject matter expert for designated control areas.
• Coordinate control execution activities performed by Controls Specialists, ensuring timely and high-quality completion.
• Review control documentation, evidence, sampling, validation files, and sign-off materials for completeness and consistency.
• Investigate control exceptions, identify root causes, and support timely escalation and remediation.
• Support internal and external audit requests related to assigned OTC controls.
• Partner with GPOs, Compliance, Internal Audit, IT, and Operations stakeholders to ensure control execution aligns with approved narratives, SOX requirements, and the target operating model.
• Maintain and improve control documentation, work instructions, execution procedures, and evidence repositories.
• Identify opportunities to simplify, standardize, automate, and strengthen control execution activities.
• Support reporting and monitoring of control execution performance, issues, and remediation progress.
• Provide technical guidance, coaching, and support to Controls Specialists.
• Contribute to the development of strong OTC Controls capability within the KL BSC.

Skills

Coordinate

Adaptability

Agile Methodology

Audit Processes

Audit Readiness

Data Analysis

Detail-Oriented

Documentation Maintenance

Documentation Preparation

Document Management

Driving Continuous Improvement

Financial Operations

Education

Bachelor’s Degree in Accounting, Finance, Business Administration, or related field

Tools

SAP SD / FI

Job description

Within Global Business Solutions (GBS), the Order-to-Cash (OTC) organization is responsible for the design, governance, and execution of end-to-end OTC processes.

As part of an ongoing initiative to strengthen governance, standardization, and audit readiness, OTC is establishing a centralized Controls capability in the Kuala Lumpur (KL) Business Support Center (BSC).

The Senior Specialist, OTC Controls, will play a key role in supporting the execution, governance, and continuous improvement of periodic SOX controls across all OTC processes globally. The role will act as a control lead for assigned areas, ensuring control activities are executed consistently, documented appropriately, and aligned with SOX requirements, audit expectations, and the target operating model.

The Senior Specialist will work closely with the Associate Director, OTC Controls, Global Process Owners (GPOs), Compliance, Internal Audit, IT, and operational teams across all BSCs to strengthen retrospective control execution, improve evidence quality, support audit readiness, and identify opportunities for standardization, simplification, and automation.

Primary Responsibilities

• Lead execution and oversight of assigned periodic SOX controls across all OTC processes globally.
• Serve as control lead and subject matter expert for designated control areas.
• Coordinate control execution activities performed by Controls Specialists, ensuring timely and high-quality completion.
• Review control documentation, evidence, sampling, validation files, and sign-off materials for completeness and consistency.
• Investigate control exceptions, identify root causes, and support timely escalation and remediation.
• Support internal and external audit requests related to assigned OTC controls.
• Partner with GPOs, Compliance, Internal Audit, IT, and Operations stakeholders to ensure control execution aligns with approved narratives, SOX requirements, and the target operating model.
• Maintain and improve control documentation, work instructions, execution procedures, and evidence repositories.
• Identify opportunities to simplify, standardize, automate, and strengthen control execution activities.
• Support reporting and monitoring of control execution performance, issues, and remediation progress.
• Provide technical guidance, coaching, and support to Controls Specialists.
• Contribute to the development of strong OTC Controls capability within the KL BSC.

Education and Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field preferred.
• Relevant experience within Finance Shared Services, Order-to-Cash, Internal Controls, SOX, Audit, Compliance, or related finance operations.
• Strong knowledge of OTC processes and related control requirements.
• Experience with SOX control execution, audit evidence preparation, and control documentation.
• Experience with SAP SD / FI preferred.
• Experience working in a global, matrixed organization.
• Experience supporting process improvement, standardization, or transformation initiatives.

Technical and Soft Skills Requirements

• Strong understanding of internal controls, SOX compliance, audit processes, and control documentation.
• Ability to review and assess control evidence with strong attention to detail.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and coordinate activities across stakeholders.
• Strong stakeholder management across Finance, Compliance, Operations, Audit, and IT.
• Ability to coach others and provide practical guidance on control execution.
• Strong written and verbal communication skills.
• Experience with reporting, automation tools, data analysis, or process improvement approaches is a plus.

Required Skills:

Ability to Coordinate, Ability to Coordinate, Adaptability, Agile Methodology, Audit Processes, Audit Readiness, Business Activity Monitoring, Business Alignment, Business Management, Business Support, Controls Management, Corrective Action Management, Customer Technical Support, Data Analysis, Detail-Oriented, Documentation Maintenance, Documentation Preparation, Document Controls, Document Management, Driving Continuous Improvement, Financial Operations, Lean Six Sigma Continuous Improvement, Logical Thinking, Operating Models, Operational Activities {+ 7 more}

Additional location(s) Compensation Information:

Required Skills:

Adaptability, Agile Methodology, Business Support, Customer Technical Support, Data Analysis, Detail-Oriented, Driving Continuous Improvement, Financial Operations, Lean Six Sigma Continuous Improvement, Process Standardization, Quality Control Management, Quality Improvement Programs, Quantitative Analytics, Stakeholder Requirements, Vendor Management

Job Description

Position Overview

Within Global Business Solutions (GBS), the Order-to-Cash (OTC) organization is responsible for the design, governance, and execution of end-to-end OTC processes.

As part of an ongoing initiative to strengthen governance, standardization, and audit readiness, OTC is establishing a centralized Controls capability in the Kuala Lumpur (KL) Business Support Center (BSC).

The Senior Specialist, OTC Controls, will play a key role in supporting the execution, governance, and continuous improvement of periodic SOX controls across all OTC processes globally. The role will act as a control lead for assigned areas, ensuring control activities are executed consistently, documented appropriately, and aligned with SOX requirements, audit expectations, and the target operating model.

The Senior Specialist will work closely with the Associate Director, OTC Controls, Global Process Owners (GPOs), Compliance, Internal Audit, IT, and operational teams across all BSCs to strengthen retrospective control execution, improve evidence quality, support audit readiness, and identify opportunities for standardization, simplification, and automation.

Primary Responsibilities

• Lead execution and oversight of assigned periodic SOX controls across all OTC processes globally.
• Serve as control lead and subject matter expert for designated control areas.
• Coordinate control execution activities performed by Controls Specialists, ensuring timely and high-quality completion.
• Review control documentation, evidence, sampling, validation files, and sign-off materials for completeness and consistency.
• Investigate control exceptions, identify root causes, and support timely escalation and remediation.
• Support internal and external audit requests related to assigned OTC controls.
• Partner with GPOs, Compliance, Internal Audit, IT, and Operations stakeholders to ensure control execution aligns with approved narratives, SOX requirements, and the target operating model.
• Maintain and improve control documentation, work instructions, execution procedures, and evidence repositories.
• Identify opportunities to simplify, standardize, automate, and strengthen control execution activities.
• Support reporting and monitoring of control execution performance, issues, and remediation progress.
• Provide technical guidance, coaching, and support to Controls Specialists.
• Contribute to the development of strong OTC Controls capability within the KL BSC.

Education and Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field preferred.
• Relevant experience within Finance Shared Services, Order-to-Cash, Internal Controls, SOX, Audit, Compliance, or related finance operations.
• Strong knowledge of OTC processes and related control requirements.
• Experience with SOX control execution, audit evidence preparation, and control documentation.
• Experience with SAP SD / FI preferred.
• Experience working in a global, matrixed organization.
• Experience supporting process improvement, standardization, or transformation initiatives.

Technical and Soft Skills Requirements

• Strong understanding of internal controls, SOX compliance, audit processes, and control documentation.
• Ability to review and assess control evidence with strong attention to detail.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and coordinate activities across stakeholders.
• Strong stakeholder management across Finance, Compliance, Operations, Audit, and IT.
• Ability to coach others and provide practical guidance on control execution.
• Strong written and verbal communication skills.
• Continuous improvement mindset.
• Experience with reporting, automation tools, data analysis, or process improvement approaches is a plus.

Required Skills:

Ability to Coordinate, Ability to Coordinate, Adaptability, Agile Methodology, Audit Processes, Audit Readiness, Business Activity Monitoring, Business Alignment, Business Management, Business Support, Controls Management, Corrective Action Management, Customer Technical Support, Data Analysis, Detail-Oriented, Documentation Maintenance, Documentation Preparation, Document Controls, Document Management, Driving Continuous Improvement, Financial Operations, Lean Six Sigma Continuous Improvement, Logical Thinking, Operating Models, Operational Activities {+ 7 more}

Additional location(s) Compensation Information:

Required Skills:

Adaptability, Agile Methodology, Business Support, Customer Technical Support, Data Analysis, Detail-Oriented, Driving Continuous Improvement, Financial Operations, Lean Six Sigma Continuous Improvement, Process Standardization, Quality Control Management, Quality Improvement Programs, Quantitative Analytics, Stakeholder Requirements, Vendor Management

Preferred Skills:

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Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

At MSD, our focus on developing novel medicines and vaccines that address unmet medical needs distinguishes us as one of the world’s leading research-driven pharmaceutical companies. Join us and experience our culture first‑hand; one of strong ethics and integrity, diversified experiences and a resounding passion for improving human health. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

History

Today's MSD is a global healthcare leader working to help the world be well. MSD is a tradename of Merck & Co., Inc., with headquarters in Whitehouse Station, N.J., U.S.A. Through our prescription medicines, vaccines, biologic therapies, and consumer care and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to healthcare through far-reaching policies, programs and partnerships.

We made our first steps towards meeting the needs of patients in Malaysia almost 45 years ago, in 1965. Today, Malaysia is one of 13 subsidiaries within the MSD Asia Pacific region. For more information, visit www.msd-malaysia.com

At MSD, our focus on developing novel medicines and vaccines that address unmet medical needs distinguishes us as one of the world’s leading research-driven pharmaceutical companies. Join us and experience our culture first‑hand; one of strong ethics and integrity, diversified experiences and a resounding passion for improving human health. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

History

Today's MSD is a global healthcare leader working to help the world be well. MSD is a tradename of Merck & Co., Inc., with headquarters in Whitehouse Station, N.J., U.S.A. Through our prescription medicines, vaccines, biologic therapies, and consumer care and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to healthcare through far-reaching policies, programs and partnerships.

We made our first steps towards meeting the needs of patients in Malaysia almost 45 years ago, in 1965. Today, Malaysia is one of 13 subsidiaries within the MSD Asia Pacific region. For more information, visit www.msd-malaysia.com

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