Sr. Sales Associate

Coach; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

Coach is seeking a Sales Associate in Kuala Lumpur, Malaysia to act as a brand ambassador, build client relationships, and drive sales through personalized fashion advice. Candidates should possess 1+ years of sales experience, preferably in luxury retail, along with strong English proficiency.

The role requires flexibility to meet business needs and entails daily operational tasks including transaction processing and inventory management.

Join Coach for a rewarding opportunity in a fast-paced environment!

Qualifications

• 1+ years of sales experience in luxury retail preferred.
• Strong proficiency in English; ability to work in a fast-paced environment.
• Ability to lift 25 lb regularly, up to 50 lb occasionally.

Responsibilities

• Represent Coach as a brand ambassador.
• Build lasting client relationships through personalized styling.
• Drive sales through cross-selling, upselling, and tailoring recommendations.
• Complete daily operational tasks while maintaining service standards.

Skills

Sales experience

Knowledge of fashion trends

Clienteling and data acquisition skills

Strong English proficiency

Social media savvy

Tools

POS operation

iPad/laptop

Walkie-talkie

Job description

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule

Abilitytoworkaflexiblescheduleto meet business needs—including nights, weekends, peakbusy season, and high-traffic retail days(including, but not limited to, public holidays).