Sr Ops PMO Manager

Jabil; Penang; On-site; MYR 180,000 - 280,000; Full time

Job summary

Jabil in Penang, Malaysia is seeking an Ops PMO Manager to lead a project management team responsible for New Customer Introduction, New Product Introduction, and product transfers, ensuring on-time delivery and budget adherence.

The role requires strong leadership, PMP or equivalent, and a track record in manufacturing with customer interface, cross-functional collaboration, and disciplined program governance.

Qualifications

• . Bachelor’s degree in SCM or Engineering.
• Minimum 5–7 years in supervisory/management role.
• Minimum 3 years project management experience or related discipline.
• Experience in manufacturing environment with strong customer interface.
• Strong leadership and communication skills.
• Knowledge of PM processes and tools.

Responsibilities

• Lead the Project Management Team.
• Manage key customer projects and resolve issues.
• Coordinate requirements gathering through product acceptance.
• Oversee New Customer Introduction, New Product Introduction, and product transfers.
• Define roles and align stakeholders.
• Provide PM training, processes, metrics and reporting.
• Forecast budgets and HR needs for current and future needs.
• Ensure compliance with security policies.

Skills

Leadership

Project Management

PMP

Customer interface

Financial acumen

Communication

Problem solving

Education

Bachelor’s degree in Supply Chain Management or Engineering

Tools

MS Office

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

The role of the Ops PMO Manager is to lead and manage a team of project managers that work cross-functionally to organize and implement new customer and new product introduction. The purpose of this organization is to efficiently leverage the resources through coordinated planning, communication, and alignment of cross-functionally teams, to ensure the proper documentation, launching and customer satisfaction as per established and agreed targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for leading the Project Management Team
• Manage key customer projects; serve as interface between internal teams and the customers to resolve both technical and logistical issues
• Collaborate with customer (internal or external) from requirements gathering through product acceptance
• Staff, lead, and manage a team that has responsibility for New Customer Introduction, new product introduction, and product transfers
• Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the project
• Define, refine and maintain clarity on roles & responsibilities for the team and business partners (engineering, operations)
• Provide a source of reference and training for Project Management covering processes, tools, metrics and reporting
• Drive well defined processes and methodologies that strive to optimize the team effectiveness, while delivering successful projects on schedule and within budget
• Identify the goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff
• Work within the defined standards and procedures as set out by organization and the customer to successfully introduce new products
• Works with local Project Manager and/or Regional Manager Project Office in deploying strategies and tools, besides reporting site PM performance
• Provide regular and consistent communication between the launch team, the business unit, and the customer
• Identify potential risks and make resolution suggestion through the escalation process
• Open and regular communication of priorities and status of projects with Operations Management and site leadership
• Participates managing internal in-process material, samples allocation, and system logistics
• Manage the monthly operational project reviews
• Manage the weekly project reviews for the Project Management organization
• Responsible for forecasting functional area budget (when applicable) and HR needs for current and future needs
• Comply and follow all procedures within the company security policy
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS

• Demonstrated Leadership and Management capabilities
• Project Management Professional (PMP) or equivalent certification desirable
• Knowledge of organization’s operating policies and procedures required
• Knowledge of organization’s culture and guiding principles
• Previous experience in manufacturing environment: Engineering, Test, Quality, Planning, Materials, etc
• Prior experience in customer interface
• Strong operational and financial knowledge required
• Substantial knowledge of Jabil and demonstrated ability to leverage organization
• Consultative skills (ability to understand true customer needs)
• Good communications skills
• Distinctive problem solving leader
• Should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude
• Automotive/ Medical background experience as required
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor’s degree required (Supply Chain Management or Engineering)
• Minimum 5-7 years work-related experience required in a supervisory/management role
• Minimum 3 years project management experience or related discipline
• Or an equivalent combination of education, training and/or experience

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.