SR OPERATIONS MANAGER

Two Sons Bistro; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced Senior Operations Manager to oversee 6–7 restaurant outlets and drive operational performance. You will be a hands-on leader ensuring brand standards, profitability, and guest satisfaction across all locations.

The ideal candidate brings 5–8 years in F&B operations, strong leadership, cost control, and the ability to travel between outlets as needed.

Qualifications

• Minimum 5–8 years of operations management experience in F&B, restaurant, or hospitality.

Responsibilities

• Oversee the daily operations of 6–7 restaurant outlets to ensure smooth and efficient business operations.
• Lead, coach, and supervise outlet managers, supervisors, and operational teams to achieve company KPIs.
• Ensure consistent implementation of SOPs, service standards, food quality, hygiene, and safety requirements across all outlets.
• Monitor outlet sales, labor costs, food costs, and operating expenses to maximize profitability.
• Analyze outlet performance and implement action plans to improve sales, productivity, and customer satisfaction.
• Conduct regular outlet visits, operational audits, and performance reviews.
• Work closely with kitchen, HR, finance, marketing, and purchasing departments to ensure seamless operations.
• Manage manpower planning, staffing requirements, and employee development across all assigned outlets.
• Resolve operational issues, customer complaints, and outlet challenges promptly and professionally.
• Drive continuous improvement initiatives to enhance operational efficiency and guest experience.
• Prepare operational reports, budgets, forecasts, and performance analysis for senior management.
• Ensure compliance with company policies, local regulations, food safety, and health standards.

Skills

Leadership

People management

Analytical skills

Cost control

Operations management

Communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced senior operations manager with a strong background in the F&B industry to oversee and drive the operational performance of 6–7 restaurant outlets. The ideal candidate is a hands‑on leader who can ensure operational excellence, maintain brand standards, improve profitability, and lead outlet management teams to achieve business objectives.

Job Responsibilities

• Oversee the daily operations of 6–7 restaurant outlets to ensure smooth and efficient business operations.
• Lead, coach, and supervise outlet managers, supervisors, and operational teams to achieve company KPIs.
• Ensure consistent implementation of company SOPs, service standards, food quality, hygiene, and safety requirements across all outlets.
• Monitor outlet sales, labor costs, food costs, and operating expenses to maximize profitability.
• Analyze outlet performance and implement action plans to improve sales, productivity, and customer satisfaction.
• Conduct regular outlet visits, operational audits, and performance reviews.
• Work closely with the kitchen, HR, finance, marketing, and purchasing departments to ensure seamless operations.
• Manage manpower planning, staffing requirements, and employee development across all assigned outlets.
• Resolve operational issues, customer complaints, and outlet challenges promptly and professionally.
• Drive continuous improvement initiatives to enhance operational efficiency and guest experience.
• Prepare operational reports, budgets, forecasts, and performance analysis for senior management.
• Ensure compliance with company policies, local regulations, food safety, and health standards.

Job Requirements

• Minimum 5–8 years of operations management experience in the F&B, restaurant, or hospitality industry.
• Proven experience managing multiple restaurant outlets (preferably 6 or more outlets).
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Excellent knowledge of restaurant operations, cost control, inventory management, labor planning, and financial performance.
• Strong analytical and problem‑solving skills with the ability to make sound business decisions.
• Excellent communication, interpersonal, and organizational skills.
• Able to work under pressure in a fast‑paced environment.
• Willing to travel frequently between outlets.

Ideal Candidate

We are looking for a results‑driven leader with extensive F&B operational experience who can effectively manage multiple outlets, build high‑performing teams, maintain exceptional operational standards, and drive business growth while ensuring excellent customer satisfaction and profitability across all assigned locations.