Sr Executive / Asst Manager - Provider Management

IA International Assistance; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

IA International Assistance is seeking a Provider Relations professional in Malaysia to oversee and maintain relationships with hospitals and clinics within our network, ensuring service levels, provider satisfaction, and regional growth. You will establish new providers, negotiate discounts, train providers on the claims portal, and provide weekly reporting.

Excellent communication in Bahasa Malaysia and English, plus strong organization, problem solving, and stakeholder management are

Responsibilities

• Oversee and maintain relationships with existing providers on the network.
• Establish new providers and build presence in the region's emerging markets.
• Engage in ongoing negotiations to secure better discounts and services with providers.
• Re-negotiate credit terms with current and new providers.
• Build stronger relationships with doctors to secure preferred rates and better services.
• Provide weekly reporting by establishing an online reporting process.
• Visit clinics and hospitals to train on claims submission procedures and the Web Portal.

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Follow-up pending document at all Hospital/ Specialist Clinics

Recruit Hospital and Clinics as a panel.

To oversee and maintain relationships with existing providers on the network.

To establish new providers and to build presence in emerging markets within the region.

To have ongoing negotiations to establish better discounts and services with providers.

To re-look at current services agreement and provide recommendations on addendums/rework of said agreement.

To re-negotiate better credit terms with current and new providers.

To build stronger presence and relationships with doctors within the network which in turn would assist in establishing preferred rates and better services.

To support the existing provider relations team and create an effective organizational structure and reporting among the stakeholders.

To provide weekly reporting by establishing an online reporting process.

Visitations to clinics and hospitals to provide the relevant training and procedures of claims submission.

Provide training of the Web Portal during installation to all healthcare providers.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans, implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change (ISO compliance standards)

Handle & resolve Healthcare provider regarding pending claims and Web Portal issue on timely basis.

Meet IA service level standards of handling resolve problem towards meeting our client’s satisfaction.

Experience in the Insurance/TPA or Healthcare industry will be an added advantage.

Prior experience in Data Entry would be a plus point.

Language Skills – Excellent Communication skills in Bahasa Malaysia and English. Other languages will be an added benefit.

Ability to apply common sense to carry out detailed instructions. Ability to deal with problems in a standardized situation.

Computer Skills – Good knowledge of MS Office package which includes Word, Outlook, Excel, PowerPoint.

Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Ethics, Professionalism, Attendance/Punctuality, Dependability is required for this role.