Specialist, Wellbeing

Concentrix; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Concentrix in Kuala Lumpur, Malaysia, is seeking an experienced Psychological Health professional to deliver onsite counselling, coaching and group sessions. You will assess trauma-related cases, manage risks, and maintain confidential records while contributing to regional wellbeing insights.

The role requires a Master’s degree in psychology or psychotherapy, an unrestricted license to practice, and at least 3 years in wellbeing or psychotherapy with cross-cultural competence.

Qualifications

• Master’s degree in clinical psychology, counselling psychology, or psychotherapy is required.
• Unrestricted license to practice in the country of the site.
• At least 3 years in wellbeing or psychotherapy field.
• Experience delivering wellbeing training, workshops and webinars.
• Ability to work with diverse client backgrounds and maintain confidentiality.

Responsibilities

• Deliver one to one onsite counselling sessions addressing psychological health issues with CBT, ACT and MBT.
• Provide onsite coaching sessions and develop resilience plans for employee health.
• Lead onsite group and peer support sessions to build resilience and healthy coping.
• Facilitate onsite creative sessions including music therapies and mindfulness activities.
• Assess trauma-related cases and follow escalation protocols.
• Manage risks of harm to self or others promptly and professionally.
• Maintain confidential case records and ensure privacy compliance.
• Conduct psychometric assessments for employees in the region.
• Review assessment data to identify trends and contribute to insights.
• Complete administrative duties and timely session notes.
• Respond to emails/messages from employees seeking support with clear communication.
• Regularly update clinical leadership on observations, risks and improvement areas.
• Contribute to safe working practices within the Psychological Health team.
• Attend monthly peer sessions with Clinical Manager and regional colleagues.
• Adhere to professional and ethical guidelines set by governing bodies.

Skills

Cross-cultural counselling

Wellbeing training delivery

Data management

Time management

Professional ethics

English proficiency

Education

Master’s degree in clinical psychology, counselling psychology, or psychotherapy

Current unrestricted license to practice

Minimum 3 years of experience in wellbeing/psychotherapy

Experience in cross-cultural counselling

Job description

• Deliver one to one onsite counselling sessions, addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT
• Deliver one to one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing
• Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
• Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness-based activities
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols
• Evaluate and appropriately manage risks of harm to self or others in a timely manner
• Manage confidential case records and reports safely, and in line with privacy protocols
• Deliver psychometric assessments to employees in the region
• Review assessment data for trends that require intervention, and contribute to insight reports
• complete administrative duties, including tracking session data and completion of individual case notes in a timely manner
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement
• Contribute towards safe working practices across the Psychological Health team
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies
• Master’s degree in clinical psychology, counselling psychology, or psychotherapy
• Current unrestricted license to practice in the country where the site is based
• Minimum 3 years of experience in wellbeing or psychotherapy field
• Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds
• Able to build trust and rapport with employees, managers and team members
• Proven experience designing and delivering wellbeing/mental health training, workshops and webinars
• Strong data management skills, ensuring accurate handling of sensitive information and session records
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting
• Proven ability to maintain professionalism and ethical standards in a business environment
• English B1 as minimum English Language Proficiency

Desired qualifications:

• Experience working in Trust and Safety or a content moderation environment