Spa & Gym Receptionist - Hilton Kuala Lumpur

Hilton Worldwide, Inc.; Sentral; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Spa & Gym Receptionist in Kuala Lumpur. The role involves maintaining high guest service standards, actively promoting services, and ensuring teamwork. You will be responsible for managing guest requests, assisting in treatment bookings, and upholding the company’s hygiene standards. Ideal candidates should be enthusiastic, courteous, and committed to guest satisfaction. Join us in delivering memorable experiences for our guests.

Benefits

Employee discounts

Career development opportunities

Health benefits

Qualifications

• Enthusiastic, courteous, and helpful attitude required.
• Ability to manage guest requests professionally.
• Previous experience in a customer service role is an advantage.

Responsibilities

• Maintain high guest service focus with proactive assistance.
• Ensure team cooperation and contribute to operational procedures.
• Promote Hilton's services to guests effectively.

Skills

Guest service focus

Positive attitude

Flexibility

Teamwork

Communication

Job description

Job Description

Job Number

Spa & Gym Receptionist - Hilton Kuala Lumpur ( HOT0C3C7 )

Work Locations

Hilton Kuala Lumpur Hotel 3 Jalan Stesen Sentral Kuala Lumpur 50470

Position Statement

You are an important part of our team and must perform all duties in an enthusiastic, professional, friendly, courteous and helpful way. In this leadership role, you must set an example by maintaining a neat, healthy appearance and be physically fit. You should be familiar with all aspects of the Spa & Gym and uphold all the Spa & Gym’s rules, terms, conditions, events and programs.

Position Summary

1. To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
5. To maintain high Team focus by showing co-operation and support to colleagues in the pursuit of team goals.
6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Resort.
7. To actively promote the services and facilities of the HILTON Kuala Lumpur and the HILTON Hotels and Resorts to guests and suppliers of the Hotel.
8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
9. To ensure that the Hilton’s Brand and Service Delivery Standards are fully implemented and demonstrated by all Members of the Team.

Additional Responsibilities

• Follows Hilton’s operating standards at all times in the spa environment.
• To have a complete understanding of the Hilton Kuala Lumpur’s Team Members Handbook and to adhere to the rules and regulations of the Hotel.
• To maintain a high standard of personal appearance and hygiene at all times by adhering to the Hilton Kuala Lumpur’s Grooming Standards.
• To have a complete understanding of and adhere to the Hotel’s policy relating to fire, hygiene, health and safety.
• To ensure high standards of cleanliness in the department.
• To remain up to date with local and international trends in the health and leisure services through internet, magazines and other applicable media.
• To have a thorough knowledge of all spa treatments, services, holistic therapies, fitness services and retail products available in the Spa and Fitness Department.

Customer

• To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the Hilton’s Service Delivery standards.
• To maintain a high guest service focus through a “ Can Do (Vibrant =Star). ..” & flexible attitude.
• To always provide guests with an enjoyable and memorable experience.
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
• Research and recommend new products & treatments.
• To have a thorough knowledge of all well-being services in your department as well as other applicable services offered by the Hotel.
• To ensure maximum room and therapist occupancy at all times.
• To help guests choose their spa treatments – focusing on up selling and re-booking.
• To follow-up with guests, ensuring that had a memorable experience.
• To correctly and appropriately book guest treatment in the Spa Software system.
• To analyze Spa Software bookings, minimizing lost time.
• To look after the retail service as and when required.
• To restock retail as and when required.
• To reconfirm with customers and guests the details of their requested treatments at all times.
• To book treatments and services as appropriate for guests and assist in planning a schedule for them throughout their stay.
• To prep treatments as and when required.
• To assist with Spa Presentation and tours.
• To provide a courteous, efficient and professional service at all times.
• To be fully aware of current and future services offered by the Hotel and to make suggestions for improvement, expansion or creation of new services.
• To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media.
• To look after guest complaints and report complaints to Spa & Gym Manager.
• To perform other duties as directed by Spa & Gym manager.