Social Media Executive

Actstitude; Petaling Jaya; On-site; MYR 39,060 - 61,380; Full time

Job summary

Actstitude in Malaysia is seeking a Social Media Executive to create engaging content and manage client social profiles across Facebook, Instagram, and TikTok. You will collaborate with influencers, monitor performance, and optimise campaigns to boost reach and engagement.

The ideal candidate has 1.5–2 years in social media, a Diploma or Bachelor’s in Marketing or Communications, and a keen eye for brand voice. A fast-paced environment with tight deadlines awaits.

Qualifications

• 1.5–2 years of experience in social media.
• Diploma or Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in social media management and content creation.
• Strong understanding of various social platforms and best practices.
• Familiarity with social media analytics tools.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Detail-oriented and highly organised.

Responsibilities

• Develop compelling social media content across text, images, video, and graphics.
• Manage social accounts on Facebook, Instagram, TikTok.
• Schedule posts and ensure timely content delivery.
• Monitor and respond to comments, messages, and mentions.
• Analyse analytics to identify trends and opportunities for improvement.
• Plan and optimise paid social campaigns for ROI.
• Create a content calendar and regular performance reports.
• Collaborate with influencers and brand ambassadors to amplify messaging.
• Respond promptly and professionally to negative feedback or crises.
• Stay updated on platform changes and new features.
• Ensure activities comply with policies.
• Assist in monitoring social budget.

Skills

Social media mgmt

Content creation

Analytics

Influencer collab

Brand comms

Attention to detail

Adaptability

Budget tracking

Education

Diploma/Bachelor in Marketing or Communications

Job description

Company Description: At Actstitude, we believe in collaborative work with our clients to maximise their social media presence. We create content that is engaging, rooted in brand philosophy, and mindful of the bigger picture beyond digital media. Our services include social media management, content strategy, influencer marketing (celebrity and blogger), online advertising, and competitor analysis. The role of a Social Media Executive is essential to creating and capturing the visual aspect of a social media presence, and we are looking for someone who aligns with our values of collaboration and client satisfaction.

Job Summary: The Social Media Executive is responsible for managing and executing social media strategies to enhance brand presence, engage audiences, and drive business growth. This role involves creating high-quality content, managing social media accounts, collaborating with influencers, analysing performance metrics, and conducting competitor analysis. The ideal candidate will work closely with clients to ensure content aligns with their brand and marketing goals, and collaborate in a way that puts client satisfaction and creative digital storytelling first.

Key Responsibilities:

Content Creation:

• Develop compelling and creative social media content, including text, images, videos, and graphics.
• Ensure all content aligns with brand guidelines and reflects the company's voice and values.
• Stay up to date with industry trends and incorporate relevant elements into content creation.

Social Media Management:

• Manage and maintain social media accounts across various platforms (e.g., Facebook, Instagram, TikTok).
• Schedule and publish posts to ensure consistent and timely content delivery.
• Monitor and respond to comments, messages, and mentions to engage with the audience and address inquiries or concerns.

Audience Growth and Engagement:

• Implement strategies to increase followers, likes, and shares.
• Foster a sense of community by actively engaging with followers and influencers.
• Analyse and leverage social media analytics to identify trends and opportunities for improvement.

Social Media Advertising:

• Plan and execute paid social media advertising campaigns to boost reach and conversions.
• Monitor ad performance and optimise campaigns for maximum ROI.

Social Media Calendar and Reporting:

• Create and maintain a content calendar to ensure a consistent posting schedule.
• Prepare regular reports on key social media metrics, such as reach, engagement, and conversion rates.
• Present findings and insights to management to refine the strategy.
• Coordinate with marketing, design, and content teams to align social media efforts with overall marketing initiatives.
• Collaborate with influencers and brand advocates to amplify brand messaging.

Crisis Management:

• Respond promptly and professionally to any negative feedback or crises on social media.

Social Media Trends and Platform Updates:

• Stay informed about the latest social media trends, algorithm changes, and platform updates.
• Identify opportunities to leverage new features and functionality to improve performance.

Compliance and Policies:

• Ensure social media activities adhere to legal guidelines and company policies.

Budget Management:

• Assist in managing the social media budget, tracking expenses, and optimising spending.

Qualifications:

• Minimum of 1.5 - 2 years of experience in a related industry.
• Diploma or Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in social media management and content creation.
• Strong understanding of various social media platforms and their best practices.
• Familiarity with social media analytics tools.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work in a fast-paced and dynamic environment.
• Detail-oriented and highly organised.