SOC L1 Engineer & NOC Team Lead – 24/7 Ops

Xcellink Pte Ltd; Selangor; On-site; MYR 42,000 - 78,000; Full time

Job summary

Xcellink Pte Ltd in Malaysia is seeking a SOC L1 Engineer/Team Lead to monitor security events, triage incidents, and maintain critical IT environments around the clock.

Ideal candidates have a Diploma in IT/CS/Network Engineering, 2+ years in NOC/IT operations or SOC, and familiarity with ITSM processes. The role requires shift work, including weekends/public holidays, in a 24/7 environment.

Qualifications

• Minimum Diploma in Information Technology, Computer Science, Network Engineering, or related field.
• At least 2 years of experience in NOC, IT Operations, Service Desk, SOC, or related IT support functions.
• Familiarity with ITSM processes and SLA-driven support environments.
• Experience with Dynatrace or ManageEngine is an advantage.

Responsibilities

• Monitor security events, network infrastructure, servers, applications, and system alerts using monitoring and security tools.
• Perform first-level analysis, triage, and troubleshooting of security and infrastructure incidents.
• Identify and investigate suspicious activities, alerts, connectivity issues, and system anomalies.
• Respond to incidents according to established procedures, SLAs, and escalation matrices.
• Escalate complex or high-severity incidents to L2/L3 teams, security teams, or relevant technical specialists.
• Monitor and manage incidents in a 24/7 operational environment, including shift-based monitoring when required.
• Perform basic troubleshooting of network connectivity, servers, applications, and infrastructure components.
• Monitor dashboards, alerts, logs, and system events to identify potential service disruptions or security threats.
• Maintain accurate incident records, investigation notes, escalation details, and operational documentation in ITSM systems.
• Support incident management, service restoration, and follow-up activities.
• Coordinate with infrastructure, network, cybersecurity, application, and vendor teams during incident resolution.
• Perform routine health checks and operational monitoring to identify potential issues before they impact services.
• Follow established security, operational, change management, and incident response procedures.
• Contribute to continuous improvement of monitoring, incident handling, documentation, and operational processes.

Skills

Analytical skills

Troubleshooting

Communication

Documentation

Education

Diploma in Information Technology / Computer Science / Network Engineering

Tools

Dynatrace

ManageEngine

Job description

Xcellink Pte Ltd in Malaysia is seeking a SOC L1 Engineer/Team Lead to monitor security events, triage incidents, and maintain critical IT environments around the clock.

Ideal candidates have a Diploma in IT/CS/Network Engineering, 2+ years in NOC/IT operations or SOC, and familiarity with ITSM processes. The role requires shift work, including weekends/public holidays, in a 24/7 environment.