Skills Development & Customer Relations Executive

LAC GLOBAL BRANDS (MALAYSIA) SDN BHD; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Medical benefits

Dental care

Health screening

Staff discounts

Wellness-focused workplace

Job summary

LAC GLOBAL BRANDS (MALAYSIA) SDN BHD is seeking a Skills Development & Customer Relations Executive to develop and deliver training for retail staff, coach on product knowledge and selling skills, and provide timely updates on new products. You will coordinate training events and support customer inquiries across email, social media and calls.

The role emphasizes a strong customer service mindset, excellent English, and organizational skills, with Mandarin as a plus; travel may be required.

Qualifications

• Professional Certification or Degree in Human Health & Nutrition or equivalent.
• Minimum 1 year of relevant experience.
• Excellent command of spoken and written English.
• Proficiency in Mandarin is an advantage.
• Strong interpersonal and communication skills.
• Positive customer service attitude.
• Highly organized, resourceful, and self-motivated.
• Willingness to travel for outstation assignments when required.
• Fresh graduates are encouraged to apply.

Responsibilities

• Developing & delivering training to retail staff.
• Conducting both online and in-store coaching on product knowledge & selling skills.
• Providing timely updates to retail staff on new product information.
• Coordinating and managing training events.
• Delivering excellent pre- and post-purchase customer service.
• Supporting retail teams in handling customer enquiries and feedback via email, social media and calls.
• Roadshow support and other administrative tasks.
• Other responsibilities as assigned by the superior.

Skills

English proficiency

Mandarin (advantage)

Interpersonal skills

Customer service orientation

Organizational skills

Education

Professional Certification or Degree in Human Health & Nutrition

Job description

Skills Development & Customer Relations Executive

LAC, a subsidiary of V3 Brands, is a leading health and wellness supplement brand with a global presence.

If you’re someone who truly wants to make a positive difference in people’s lives, a career at LAC Global Brands is for you.

As part of the team, you will play an important role in:

Developing & delivering training to retail staff

Conducting both online and in-store coaching on product knowledge & selling skills

Providing timely updates to retail staff on new product information

Coordinating and managing training events

Delivering excellent pre- and post-purchase customer service

Supporting retail teams in handling customer enquiries and feedback via email, social media and calls

Roadshow support and other administrative tasks

Other responsibilities as assigned by the superior

To succeed in this role, we will need you to have:

Professional Certification or Degree in Human Health & Nutrition or equivalent

Minimum 1 year of relevant experience in a related field

Excellent command of spoken and written English

Proficiency in Mandarin is an advantage

Strong interpersonal and communication skills

Positive customer service attitude

Highly organized, resourceful, and self-motivated

Willingness to travel for outstation assignments when required

Fresh graduates are encouraged to apply

How will this career benefit you?

Opportunity to grow your career with a reputable and stable organization

Attractive rewards and recognition programs, including yearly fixed & performance bonuses, long service awards & etc.

Comprehensive employee benefits including insurance coverage, outpatient and specialist medical benefits, dental care and health screening

Staff purchase discounts and a workplace that values employee wellness and work-life balance

A meaningful opportunity to contribute to the community’s health and well-being

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?

Health & Beauty Retail 101-1,000 employees

LAC brand, a subsidiary of V3 Brands, is a leading health and wellness supplement brand with a global presence. Since its founding, LAC, short for Leader in Antioxidative Control™, has embarked on a pioneering journey to develop scientifically-based formulas, harnessing the best of eastern wisdom and western technology to fight free radicals, combat ageing brought forth by oxidative stress, and support you daily in looking, feeling, and functioning at your best. Having established a global presence since 1997, LAC’s reach includes Singapore, Malaysia, Philippines, Taiwan, China, Japan, Vietnam, Myanmar, U.S.A., Central & South Americas, and the Middle East. LAC stringently sources ingredients from around the globe, such as U.S., Japan, France, Australia, New Zealand and Switzerland to ensure utmost quality, and works only with most specialised partners in developing and manufacturing health solutions.

LAC brand, a subsidiary of V3 Brands, is a leading health and wellness supplement brand with a global presence. Since its founding, LAC, short for Leader in Antioxidative Control™, has embarked on a pioneering journey to develop scientifically-based formulas, harnessing the best of eastern wisdom and western technology to fight free radicals, combat ageing brought forth by oxidative stress, and support you daily in looking, feeling, and functioning at your best. Having established a global presence since 1997, LAC’s reach includes Singapore, Malaysia, Philippines, Taiwan, China, Japan, Vietnam, Myanmar, U.S.A., Central & South Americas, and the Middle East. LAC stringently sources ingredients from around the globe, such as U.S., Japan, France, Australia, New Zealand and Switzerland to ensure utmost quality, and works only with most specialised partners in developing and manufacturing health solutions.

What can I earn as a Customer Relations Executive