Shipping Growth & Digital Tools Specialist

OCEAN NETWORK EXPRESS (MALAYSIA) SDN. BHD.; Selangor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Miscellaneous allowance

Performance bonus

Compassionate leave

Training

Engagement activities

Job summary

OCEAN NETWORK EXPRESS (MALAYSIA) SDN BHD is seeking a Sales Support Executive to assist the sales team with portfolio management for key accounts and related activities. The role includes handling quotations, inquiries, and digital tools training for customers.

The ideal candidate will have a degree, at least 3 years in shipping sales, and a proven ability to manage projects and digitalization initiatives within a logistics environment. Malaysia-based, on-site position with competitive benefits.

Qualifications

• Degree holder or equivalent combination of education, training and experience.
• Minimum 3 years of working experience in shipping sales or equivalent.
• Project Management and execution
• Digitalization savvy
• Customer Relationship Management

Responsibilities

• Provide accurate and timely quotations to customers.
• Respond to phone calls and emails.
• Follow up on Shipping Instructions, missing documents, no-show and Dangerous Goods applications.
• Conduct telemarketing calls - lost recovery / gaining new customers.
• Promote, educate & guide customers into using ONE e-Com/digital tools including Live Chat.
• Perform timely and accurate Detention & Demurrage & CCL waiver requests.
• Familiar with TIGER filing system and independently perform rate filing without errors.
• Manage overdue, change of destination and long stay containers.
• ONE Force Data Handling - Making sure that data are always updated timely in the system.

Skills

Project management

Customer relationship management

Digitalization savvy

Education

Bachelor’s degree

Tools

TIGER filing system

Job description

OCEAN NETWORK EXPRESS (MALAYSIA) SDN BHD is seeking a Sales Support Executive to assist the sales team with portfolio management for key accounts and related activities. The role includes handling quotations, inquiries, and digital tools training for customers.

The ideal candidate will have a degree, at least 3 years in shipping sales, and a proven ability to manage projects and digitalization initiatives within a logistics environment. Malaysia-based, on-site position with competitive benefits.