Shift NOC Engineer

Jones Lang LaSalle Incorporated; Kulai; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an on-site Network Operations Centre Shift Engineer in Johor Bahru, Malaysia. The role monitors critical facility systems, analyzes alarms, and drives rapid incident resolution while coordinating with cross-functional IT teams.

You will participate in change management, maintain network documentation, and ensure continuous operations in a 24/7 data centre environment.

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
• Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
• Experience with network monitoring tools and technologies e.g. ITIL.
• Familiarity with network hardware such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.

Responsibilities

• Monitor and manage critical facility systems, including power, cooling, and fire suppression.
• Conduct eyes on glass for alarms and analyze alarms to reduce noise.
• Handle and manage network incidents with escalation as needed.
• Maintain up‑to‑date network documentation for BMS systems and incident records.
• Participate in change management to minimize disruption to data centre services.
• Collaborate with IT teams to resolve network-related issues and communicate updates to stakeholders.

Skills

NOC experience

Network monitoring tools

Troubleshooting

IT security principles

On-call rotations

Communication skills

Education

Diploma or Degree in IT/CS

Tools

Routers

Switches

Firewalls

Load balancers

ITIL

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Network Operation Centre (NOC) Shift Engineer

Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression. Ensure uptime and availability of all facility-related services.

Conduct “eyes on glass” for the facility equipment alarms. Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team. This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.

Incident Management

• Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution.
• Collaborate with cross‑functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.
• Maintain accurate and up‑to‑date network documentation for BMS systems, including network diagrams, configurations, and procedures.
• Document network changes, troubleshooting steps, and resolutions for future reference.

Change Management

• Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.

Collaboration and Communication

• Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues.
• Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.

Continuous Learning

• Stay up‑to‑date with emerging network technologies, industry best practices, and advancements in network monitoring tools.
• Continuously enhance technical skills through self‑learning, training, and certifications.
• Documentation: Maintain accurate and up‑to‑date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.
• Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.

Qualifications & Requirements

• A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
• Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
• Experience with network monitoring tools and technologies eg. ITIL.
• Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and conducting root cause analysis.
• 24/7 operational environment, including on‑call rotations.

Location: On‑site – Johor Bahru, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY SM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.