Shift IT Support Analyst (Prai)

Coherent Malaysia Sdn Bhd; Seberang Perai; On-site; MYR 33,000 - 60,000; Full time

Job summary

Coherent Malaysia Sdn Bhd is seeking an IT Support Engineer to provide software and hardware support in the plant and to assist engineers in maintaining system uptime. You will escalate problems and support end users for IT developed systems and corporate platforms.

Applicants should have a degree/diploma in computer studies or related field with at least 2 years of relevant experience, including MS Office, OS cloning, SCCM deployment, Windows AD management, and printer maintenance.

Qualifications

• 2+ years of relevant work experience in computer hardware/software support
• Degree or Diploma in Computer Studies or related field
• Experience with end-user IT support and ticketing systems

Responsibilities

• Provide software and hardware support in the plant and escalate issues as needed
• Assist engineers to maintain system uptime and timely resolution
• Support end users for IT developed systems and corporate systems

Skills

MS Office

OS cloning

SCCM

Windows AD

Printer maintenance

Networking

Problem solving

Education

Degree/Diploma in Computer Studies or related field

Tools

SCCM deployment

Job description

Responsible for Software and Hardware support in the plant

Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues

Provide support to end users in maintaining IT developed system and corporate system

Education & Experience

A degree/diploma in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc.

Use ticketing system to track the work and comply to SLA and first response status

Skills

Familiar with Microsoft MS Office and OS cloning / SCCM deployment

Familiar with Windows AD account management and provisioning

Familiar with Dell/Lenovo computers and laptop troubleshooting

Zebra/Intermec Barcode printer and HP LaserJet printer maintenance

Possess strong interpersonal skills and enjoy the process of problem-solving

Possess networking troubleshooting skillset

Working Conditions

This role is 100% onsite and shift rotating support

Culture Commitment

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work

Coherent is currently expanding operations in Malaysia and the growth plan includes establishing an R&D center in Penang where we are hunting for the best and brightest to join us.

Founded in 1971, Coherent (formerly known as II-VI Incorporated) is a global provider of lasers and laser-based technology for scientific, commercial, and industrial customers. Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. Coherent produces a wide variety of lasers, along with application-specific photonic and electronic materials and components, and deploys them in various forms, including integrated with advanced software to enable its customers.

II-VI Malaysia began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, employs over 3400 employees at present. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

In addition to growth in other countries such as China, Vietnam, UK and Germany, Malaysia also benefits from the company's technology. In Malaysia, the company is expanding the facility to undertake design, development, and manufacturing of optoelectronic signal converter (800G), Coherent modules and reconfigurable optical add/drop multiplexers (ROADMS) with RM253M investments in Chemor, Perak.

You can view more information at www.coherent.com

Coherent is currently expanding operations in Malaysia and the growth plan includes establishing an R&D center in Penang where we are hunting for the best and brightest to join us.

Founded in 1971, Coherent (formerly known as II-VI Incorporated) is a global provider of lasers and laser-based technology for scientific, commercial, and industrial customers. Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. Coherent produces a wide variety of lasers, along with application‑specific photonic and electronic materials and components, and deploys them in various forms, including integrated with advanced software to enable its customers.

II-VI Malaysia began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, employs over 3400 employees at present. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

In addition to growth in other countries such as China, Vietnam, UK and Germany, Malaysia also benefits from the company's technology. In Malaysia, the company is expanding the facility to undertake design, development, and manufacturing of optoelectronic signal converter (800G), Coherent modules and reconfigurable optical add/drop multiplexers (ROADMS) with RM253M investments in Chemor, Perak.

You can view more information at www.coherent.com