Services Senior Advisor - Technical Support

bakerhughes; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Baker Hughes in Kuala Lumpur is looking for a Services Senior Advisor - Technical Support to own post-sales technical issue resolution, including field service and repairs, with extensive cross-functional collaboration.

The role requires presenting strategies and roadmaps to senior leadership, handling complex projects, and managing key client relationships with diverse stakeholders to ensure service excellence.

Qualifications

• Bachelor's degree from an accredited university. Minimum of 5 years in Technical Support.

Responsibilities

• Own the resolution of post-sales technical customer issues. Level 1–3 support from simple to complex.
• Presents product strategies, roadmaps, risks and recommendations to senior leads across Baker Hughes.
• Handles complex medium-term project processes with cross-functional input.
• Manages important client accounts with stakeholders on both client and internal sides.

Skills

Communication skills

Interpersonal skills

Leadership

Problem solving

Project management

Education

Bachelor's degree

Job description

To be responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan for of the larger unit.

Responsibilities, authorities and accountabilities

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the "level" of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products there may be separate individuals with increasing skill sets.
• Presents product/program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across Baker Hughes.
• Handles complex medium term project processes. Department must define approaches. Variety due to customization to client needs.
• Handles important business unit clients. Complex processes require involvement of many stakeholders both at the client side and internally.

Required Qualifications

• Bachelor's degree from an accredited university or college. Minimum of 5 additional years of experience in Technical Support.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs. Established project management skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs

Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Senior Advisor - Technical Support