ServiceNow Ticketing & Escalation Specialist

Omya; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

Omya is looking for a dedicated customer service professional in Kuala Lumpur. You will oversee the management of customer inquiries and ensure timely resolution while maintaining service quality standards through effective communication and teamwork.

The ideal candidate holds a university degree in a relevant field and has hands-on experience with tools like ServiceNow. Strong customer orientation and a proactive approach to process enhancement are essential. Fluency in English is required, and proficiency in additional languages is a plus.

Qualifications

• University degree in a relevant field.
• Hands-on experience with ServiceNow or similar tools.
• Strong ability to handle inquiries and maintain customer interactions.

Responsibilities

• Oversee customer inquiries and ticket resolution.
• Coordinate with internal teams to resolve complex issues.
• Track key performance metrics for improvement.

Skills

Customer orientation

Effective communication

Problem-solving

ServiceNow experience

Process enhancements

Education

University degree in Business Management, Business Administration, or Economics

Tools

ServiceNow

Microsoft platforms

Job description

Omya is looking for a dedicated customer service professional in Kuala Lumpur. You will oversee the management of customer inquiries and ensure timely resolution while maintaining service quality standards through effective communication and teamwork.

The ideal candidate holds a university degree in a relevant field and has hands-on experience with tools like ServiceNow. Strong customer orientation and a proactive approach to process enhancement are essential. Fluency in English is required, and proficiency in additional languages is a plus.