ServiceNow Impact Analyst & Implementation Specialist

Two95 International Inc.

George Town

On-site

MYR 120,000 - 180,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Two95 International Inc. is seeking a seasoned ServiceNow Business Analyst to bridge business stakeholders with the platform team. You will translate process needs into well-defined requirements across ITSM/ITOM/ITAM and related workflows.

You will elicit requirements, map to out-of-the-box capabilities, and work with developers through backlog grooming, sprint planning, and design walkthroughs. Strong ITIL knowledge and ServiceNow hands-on experience are essential.

Qualifications

6–8 years business analysis experience, with 3+ years on ServiceNow.
Strong grasp of ITIL processes (Incident, Problem, Change, Request, CMDB); ITIL v4 Foundation preferred.
Hands-on with ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD or CSM (as relevant).
Agile/Scrum delivery, JIRA or ServiceNow Agile Development, strong documentation skills (BRD/FSD, RTM).
Excellent stakeholder management and written/verbal communication.
ServiceNow CSA and CIS certifications desirable;

Responsibilities

Elicit, analyse and document business requirements; convert them into user stories, acceptance criteria and process flows.
Map current-state processes to ServiceNow out-of-the-box capability; recommend configuration over customisation.
Work with developers/architects through backlog grooming, sprint planning and design walkthroughs.
Configure low-complexity items (forms, flows, catalogue items, reports/dashboards) where required.
Drive UAT — test scenarios, defect triage, sign-off — plus training material, SOPs and go-live support.
Support data alignment, governance and post-release adoption tracking.