Service Operations Lead — UI Quality & Incident Response

CSI Interfusion; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

CSI Interfusion is seeking a Service Engineer Lead to oversee service reliability, UI quality operations, and cross-functional project execution from a Kuala Lumpur base. You will lead incident response, on-call support, release validation, and vulnerability remediation while coordinating global teams and maintaining strong customer engagement.

This role may support staffing processes and other operational needs as business evolves, helping drive delivery standards and team productivity.

Qualifications

• 3+ years in service delivery, project/operations management, or related leadership roles.
• Experience creating and maintaining project plans, delivery schedules, risk and issue logs, and status reports.

Responsibilities

• Lead UI quality service operations, including on-call rotations and incident response.
• Plan and coordinate project execution with engineering, operations, and global teams across regions/time zones.
• Serve as a key point of contact for customers, communicating progress and risks, and coordinating issue resolution.
• Coordinate DevOps and release activities, including deployment validation and rollback readiness.
• Drive vulnerability remediation activities, including dependency upgrades and security fixes.
• Coordinate end-to-end testing, defect follow-up, and test automation to improve quality.
• Establish and continuously improve team processes, documentation, and delivery standards.
• Support recruitment coordination, onboarding, off-boarding, and team administration.

Skills

Project management

Customer communications

Team leadership

Cross-functional collaboration

Time zone coordination

Education

Bachelor's degree

Tools

Azure DevOps

Docker

Kubernetes

Python scripting

GitHub Copilot

Job description

CSI Interfusion is seeking a Service Engineer Lead to oversee service reliability, UI quality operations, and cross-functional project execution from a Kuala Lumpur base. You will lead incident response, on-call support, release validation, and vulnerability remediation while coordinating global teams and maintaining strong customer engagement.

This role may support staffing processes and other operational needs as business evolves, helping drive delivery standards and team productivity.