Service Manager-Excitation BL

Sourceo Pte Ltd; Selangor; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

ABB's Energy Industries Division in Asia Pacific invites an experienced Service Manager to lead the regional service organization, drive P&L performance, and implement service strategy at the unit level.

Based in Petaling Jaya, Malaysia, this hybrid/onsite role demands strategic leadership of service engineers, cross-functional collaboration, and a focus on customer satisfaction, productivity, and continuous improvement in HSE and quality.

Qualifications

• Bachelor’s degree in electrical, power electronics, or equivalent.
• 12+ years in service management within power generation and Oil & Gas industries.
• Proven experience driving service strategies with P&L responsibility.
• Experience leading a group of service engineers and managing service jobs.
• Fluent in English with excellent written, verbal, and presentation skills; willingness to travel across region.

Responsibilities

• Create and drive implementation of service strategy as a management-team member.
• Ensure plans are implemented consistently in the service organization through collaboration with other businesses.
• Drive, implement, report, and monitor performance targets as part of the unit P&L (financial, productivity, investments, customer satisfaction, operational excellence).
• Run the day-to-day service business with proper resource planning for profitable growth and productivity.
• Invest in improving existing service products and developing new ones to expand the portfolio per global direction.
• Drive continuous improvement in HSE and quality to achieve service excellence in your area.
• Build sustainable customer relationships to ensure growth, satisfaction, and retention with sales.

Skills

Leadership

P&L management

Service management

Travel readiness

English proficiency

Education

Bachelor's degree (electrical/power electronics)

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Regional (IMEAA) Excitation Bus Line Mgr

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

Work Model: Hybrid #LI-Hybrid, Onsite #LI-Onsite

This role is contributing to the Process Automation Energy Industries Excitation Business for Asia. The position is based in Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Creating and driving implementation of service strategy as a member of the management team.
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Running the day-to-day service business with proper resource planning to ensure profitable growth and improvement of service productivity.
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Driving continuous improvement culture in HSE and quality to achieve service excellence in your own area of responsibility.
• Building sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
• Responsible for Health, Safety & Environment (HSE) and all other business compliance standards and regulations in their own area of responsibility.

Qualifications for the role:

• Bachelor’s degree, preferably in electrical, power electronics, or equivalent.
• 12+ years of experience in service management role within the power generation and Oil & Gas industries.
• Proven experience in implementing and driving service strategies, with P&L responsibility.
• Experience in handling a group of service engineers and managing service jobs.
• Fluent in English with excellent written, verbal, and presentation skills. Willingness to travel across the allocated region countries.
• Experience in handling multicultural team members across Asia is preferred.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

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