Service Manager-2

OCBC; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Learning & development opportunities

Equal opportunity

Wellbeing & growth

Job summary

OCBC is seeking a Customer Service Officer in Malaysia to be the first point of contact for customers, guiding them through banking services and delivering timely solutions. You’ll build trust and loyalty with every interaction and upsell where appropriate.

You will collaborate with teams to resolve issues, stay informed on products, and provide accurate support to diverse customer groups in a fast-paced environment.

Qualifications

• A degree or diploma in any field, with relevant customer service experience.
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
• Strong problem-solving and analytical skills, with a focus on finding solutions.

Responsibilities

• Respond to customer inquiries via phone, email, or in person, resolving issues efficiently and effectively.
• Provide product information and recommendations, helping customers make informed decisions.
• Identify and escalate issues to relevant teams, ensuring seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update your knowledge of our products and services to provide accurate and helpful support.

Skills

Customer service

Communication

Problem solving

Time management

Empathy

Education

Degree or Diploma

Job description

Who We Are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Customer Service Officer

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Why Join

Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.

How you succeed

It starts with a genuine interest in understanding our customers' needs and concerns. You'll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you'll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth.

What you do

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify and escal… to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Who you are

• A degree or diploma in any field, with relevant customer service experience
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem-solving and analytical skills, with a focus on finding solutions
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines
• Positive attitude, with a customer-centric approach and a passion for delivering exceptional service

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.