Service Engineer

Carrier; Malacca City; On-site; MYR 48,000 - 72,000; Full time

Job summary

Carrier in Malaysia seeks an HVAC technician to perform routine servicing and preventive maintenance of chillers under service agreements. You will troubleshoot electrical, mechanical, and control issues and provide technical recommendations while coordinating with customers, contractors, and on-site teams.

The role involves repairing, commissioning, and supervising service activities, preparing safety documentation, and reporting on equipment performance.

Qualifications

• Hands-on experience in chiller servicing, commissioning, troubleshooting, or repair.
• Ability to read electrical/control drawings and interpret equipment operating parameters.
• Familiarity with BMS, IoT/remote monitoring, or smart service platforms is an advantage.

Responsibilities

• Perform routine servicing and preventive maintenance of HVAC equipment, mainly chillers, under Service Agreements.
• Troubleshoot mechanical, electrical, controls, and operational issues and provide appropriate technical recommendations.
• Execute and supervise repair, commissioning, and service activities.
• Attend customer complaints, investigate issues, and provide effective solutions.
• Support after-sales service sales by identifying repair, replacement, upgrade, and maintenance opportunities.
• Attend technical meetings with customers, consultants, and contractors.
• Prepare JHA, Method Statements, work permits, safety documentation, and other jobsite requirements.
• Coordinate with customers, contractors, technicians, and internal teams for smooth execution of service activities.
• Manage and forecast spare parts requirements for repair and maintenance works.
• Connect and monitor chillers through the Carrier Smart Service Platform and prepare equipment performance reports.
• Prepare technical reports, service reports, commissioning/start-up reports, and monthly chiller performance reports.
• Conduct technical and product training for customers, contractors, and in-house technicians.
• Liaise with factory technical teams and follow up on technical issues, service bulletins, and product-related matters.
• Support the Service Manager in daily operational and technical activities.
• Ensure compliance with company EH&S policies and customer site safety requirements.

Skills

Chiller servicing

Troubleshooting

Reading electrical drawings

BMS/IoT knowledge

Independent work / lead on site

Tools

Carrier Smart Service Platform

BMS/IoT platforms

Job description

Key Responsibilities

• Perform routine servicing and preventive maintenance of HVAC equipment, mainly chillers, under Service Agreements.
• Troubleshoot mechanical, electrical, controls, and operational issues and provide appropriate technical recommendations.
• Execute and supervise repair, commissioning, and service activities.
• Attend customer complaints, investigate issues, and provide effective solutions.
• Support after-sales service sales by identifying repair, replacement, upgrade, and maintenance opportunities.
• Attend technical meetings with customers, consultants, and contractors.
• Prepare JHA, Method Statements, work permits, safety documentation, and other jobsite requirements.
• Coordinate with customers, contractors, technicians, and internal teams for smooth execution of service activities.
• Manage and forecast spare parts requirements for repair and maintenance works.
• Connect and monitor chillers through the Carrier Smart Service Platform and prepare equipment performance reports.
• Prepare technical reports, service reports, commissioning/start-up reports, and monthly chiller performance reports.
• Conduct technical and product training for customers, contractors, and in-house technicians.
• Liaise with factory technical teams and follow up on technical issues, service bulletins, and product-related matters.
• Support the Service Manager in daily operational and technical activities.
• Ensure compliance with company EH&S policies and customer site safety requirements.

Preferred Skills & Experience

• Hands-on experience in chiller servicing, commissioning, troubleshooting, or repair.
• Knowledge of centrifugal, screw, or water-cooled chiller systems.
• Experience in reading electrical/control drawings and interpreting equipment operating parameters.
• Familiarity with BMS, IoT/remote monitoring, or smart service platforms is an advantage.
• Experience working in data centres, industrial facilities, commercial buildings, or large-scale HVAC projects is highly desirable.
• Strong report-writing, coordination, and project execution skills.
• Ability to work independently as well as lead and support technicians on site.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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