Service Crew-Restaurant Crew

Seloka Section 18; Ipoh; On-site; MYR 16,000 - 25,000; Full time

Benefits offered by this job

Free parking

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Job summary

Jora Malaysia is seeking a Service Crew/Café Crew to deliver excellent customer service, support smooth café operations, and maintain cleanliness in a fast-paced Nasi Lemak outlet.

You will greet customers, take orders, handle payments, assist in basic food preparation, and work with the team to ensure a welcoming dining experience.

Qualifications

• Minimum SPM or equivalent.
• Experience in F&B or café environment is an added advantage.
• Fresh graduates or first-job seekers are encouraged to apply.

Responsibilities

• Greet customers warmly and assist with menu recommendations.
• Take orders accurately and serve food and beverages promptly.
• Handle cashiering and POS, including cash and digital payments.
• Ensure hygiene and cleanliness; follow SOPs for food safety and FIFO.
• Support kitchen, barista, and management teams; assist in stock and events.

Skills

Customer service

Teamwork

Time management

Multitasking

Education

SPM or equivalent

Tools

POS/QR payments

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Service Crew/Café Crew is responsible for delivering excellent customer service, ensuring smooth café operations, and maintaining cleanliness and efficiency in a modern Nasi Lemak fast-paced café. This role plays a key part in creating a welcoming dining experience, supporting kitchen operations, and upholding hygiene and service standards.

KEY RESPONSIBILITIES

Customer Service & Front-of-House

• Greet customers warmly and assist with menu recommendations.
• Take orders accurately (manual/QR ordering system depending on outlet).
• Serve food and beverages efficiently and promptly.
• Ensure customer satisfaction and handle basic customer feedback professionally.

Operational Support

• Assist in basic food preparation, plating, garnishing when required.
• Manage takeaway and delivery orders (GrabFood/FoodPanda/etc.).
• Refill condiments, cutlery, and dining essentials.

Cashiering & POS

• Operate POS/QR payment systems.
• Handle cash and digital payments accurately.
• Ensure adherence to food safety, hygiene, and cleanliness standards.
• Maintain proper sanitation of dining area, service counter, and equipment.
• Follow SOPs for handling food, waste segregation, and stock rotation (FIFO).

Teamwork & Communication

• Work closely with outlet team to ensure smooth daily operations.
• Communicate effectively with kitchen, barista, and management teams.
• Support new crew training when required.

Other Duties

• Participate in stock counting, receiving goods, and basic inventory tasks.
• Assist in café events, promotions, and seasonal menu launches.
• Perform any other duties assigned by Outlet Supervisor/Manager.

JOB REQUIREMENTS

Qualifications

• Minimum SPM or equivalent.
• Experience in F&B or café environment is an added advantage.
• Fresh graduates or first-job seekers are encouraged to apply.

Physical Requirements

• Able to stand long hours.
• Able to work under pressure in a fast-paced environment.
• Able to work shift hours, weekends, and public holidays.

Personal Attributes

• Pleasant personality, customer-oriented, and a team player.
• Strong sense of responsibility and punctuality.
• Positive attitude and willingness to learn.

SKILLS REQUIRED

• Basic food handling & hygiene knowledge.
• Teamwork & time management.
• Problem solving in fast-paced situations.
• Ability to multitask effectively.

Job Type: Full-time

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave