Service Crew

Gong Cha; Permatang Pauh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading beverage company in Malaysia is seeking dedicated Service Crew members to manage outlet operations, ensure compliance with company standards, and interact with customers. The ideal candidates should possess a relevant diploma or degree and have good communication skills. This role involves multi-tasking in a fast-paced environment and may require travel to various store locations.

Qualifications

• Fluent in English and Chinese.
• Must prepare to travel to all stores within Malaysia.
• Own transport is an added advantage.

Responsibilities

• Assist in cashier, bar, and kitchen operations.
• Interact with customers to drive sales.
• Ensure operations align with management direction.
• Manage stock logistics and perform stock checks.

Skills

Good interpersonal skills

Communication skills

Ability to work under pressure

Multi-tasking

Education

Diploma or Bachelor's Degree in Food & Beverage Services Management

Hospitality/Tourism/Hotel Management or equivalent

Job description

Overview

Ensure compliance of Company SOP, policies and procedures by outlets. To implement, organise and conduct audits to ensure highest level of service at outlets. Assist Operation Manager in optimising outlet sales. Responsible for new product development and implementation. Assist marketing team for any campaign planning and implementation. To ensure effective management, motivation, training and development of all team members employed in the service outlet. Attend to customer inquiries and complaint; work with management and outlet to improve customer satisfaction. Assist in new outlet opening to ensure smooth operations after handover. To ensure facilities comply with all relevant legislation relating to health & safety, food hygiene regulations & licensing legislation.

Requirements

• Candidate must possess at least Diploma or Bachelor's Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.
• Required language(s): English, Chinese
• Able to work under pressure and multi-task in a fast paced environment.
• Good interpersonal skill and communication skill.
• Candidate must be prepared to travel to all stores within Malaysia. Possessing own transport will be added advantage.

Service Crew

Looking for dedicated team member who wants to be part of a rapidly expanding young company!

• To assist the store in terms of cashier, bar and kitchen.
• To be able to interact with customers (with a smile) and drive sales.
• To ensure day-to-day operations are in line with the direction set out by the management team.
• To communicate constructively and efficiently with team members and managers.
• Responsible for logistics of stock (between store room and outlet).
• To assist in handling stock and performing stock checks.

It also includes responsibilities to manage and lead a Gong Cha outlet, drive sales and oversee day-to-day operations.

• Manage all aspects of operating a Gong Cha outlet and responsible for managing and leading a team whilst driving sales.
• Managing staff cost and schedules.
• Oversee day-to-day operations.
• Ensure high quality of customer experience is taking place.
• Ensure team members are adhering to company's policies and procedures.
• Stock handling, stock control and stock cost management.
• Driving sales to meet given targets and grow sales.

Service Crew (Gurney Plaza and Queensbay Mall)

• Looking for dedicated team member who wants to be part of a rapidly expanding young company!
• To assist the store in terms of cashier, bar and kitchen.
• To be able to interact with customers (with a smile) and drive sales.
• To ensure day-to-day operations are in line with the direction set out by the management team.
• To communicate constructively and efficiently with team members and managers.
• Responsible for logistics of stock (between store room and outlet).
• To assist in handling stock and performing stock checks.

Please fill in the form below and attach your CV where necessary. We look forward to hearing from you.