Service Coordinator

Ridge Biomed Sdn Bhd; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing healthcare solutions distributor in Malaysia seeks a Service Coordination Specialist to support daily operations and technical services. The role involves planning service activities, coordinating among various teams, and providing technical support. Ideal candidates will hold a Diploma or Degree in Engineering, be organized, detail-oriented, and possess strong communication skills in English and Bahasa Malaysia. The position offers a strong learning environment and opportunities for career development.

Benefits

Exposure to biomedical service operations

Strong learning environment

Supportive team culture

Qualifications

• Fresh graduates encouraged to apply; experience in service coordination preferred.
• Must possess good command of English and Bahasa Malaysia.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Support daily operations of the Service & Technical Team.
• Plan and schedule Testing & Commissioning activities.
• Serve as coordination point for service-related matters.
• Provide indoor service support and technical enquiries.
• Prepare service-related quotations and documentation.

Skills

Organized

Detail-oriented

Effective communication

Computer literate

Education

Diploma or Degree in Engineering or related field

Job description

Ridge Biomed Sdn Bhd is a well-established and fast‑growing healthcare & biomedical solutions distributor supporting hospitals, labs, universities and research centres nationwide. We value teamwork, responsibility, and continuous learning, and we welcome individuals who are keen to grow together with the company.

Responsibilities

• Support the daily operations of the Service & Technical Team.
• Plan, schedule, and follow up on Testing & Commissioning (T&C), installation, and service activities in collaboration with Sales and Service teams.
• Serve as the primary coordination point between Sales, Service Engineers/Technicians, Operations, and customers for service‑related matters.
• Provide indoor service support, including basic system setup, software support, and handling of technical enquiries.
• Prepare service‑related quotations based on incoming service and technical enquiries.
• Prepare, manage, and maintain service‑related documentation, including service records, warranty certificates, and technical documents.
• Ensure all service records and documentation are accurately maintained in accordance with company systems and procedures.
• Support coordination with relevant internal teams when required.

Qualifications

• Candidate must possess at least a Diploma or Degree in Engineering or related engineering field (Biomedical Engineering, Biomedical Science, Electrical, Electronic, Mechanical, or equivalent).
• Fresh graduates are encouraged to apply; candidates with relevant experience in service coordination, technical support, or service administration will have an added advantage.
• Organized, detail‑oriented, and able to manage multiple tasks in a fast‑paced environment.
• Able to communicate effectively with internal teams and external customers.
• Computer literate with basic knowledge of documentation systems and technical coordination workflows.
• Possesses good command of English and Bahasa Malaysia.

Benefits

• Exposure to biomedical service operations and technical coordination across hospitals, laboratories, and universities nationwide.
• Strong learning environment with structured guidance from experienced service engineers and cross‑functional teams.
• Supportive team culture with clear role structure and long‑term career development opportunities.