Senior Technical Support Engineer - FortiManager & FortiAnalyzer

Zoomcar; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Attractive Total Rewards package

Diversity and inclusivity initiatives

Job summary

Zoomcar in Kuala Lumpur is hiring technical support engineers to expand their team. The ideal candidate will have strong communication skills and the ability to analyze and resolve technical issues related to Fortinet products.

Applicants should possess an understanding of networking protocols, Linux, and experience with troubleshooting tools. A Bachelor's degree in a relevant field is required. This role supports diverse backgrounds and aims for inclusivity in a rewarding work environment.

Qualifications

• Effective communication skills for both oral and written tasks.
• Strong understanding of TCP/IP, routing and switching protocols.
• Experience with network management tools and log analysis.

Responsibilities

• Provide technical support via phone, chat, and web systems.
• Analyze technical issues with Fortinet products.
• Create documentation to improve knowledge base.

Skills

Clear communication skills

Fluent English

Data networking protocols

Troubleshooting skills

Linux knowledge

Fortinet product understanding

Education

Bachelor’s degree in Computer Science, Software Engineering or related field

Tools

Wireshark

VMware

Fortinet FortiGate firewalls

Python

Job description

Zoomcar in Kuala Lumpur is hiring technical support engineers to expand their team. The ideal candidate will have strong communication skills and the ability to analyze and resolve technical issues related to Fortinet products.

Applicants should possess an understanding of networking protocols, Linux, and experience with troubleshooting tools. A Bachelor's degree in a relevant field is required. This role supports diverse backgrounds and aims for inclusivity in a rewarding work environment.