Senior Technical Product Manager – Operations & Delivery

Marsh

Kuala Lumpur

Hybrid

MYR 180,000 - 300,000

Full time

12 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid work

Professional development

Inclusive culture

Career opportunities

Job summary

Marsh invites a Senior Operational Technical Product Manager to Kuala Lumpur to lead a multi-location product team delivering enhancements and operational support across applications. The role is hybrid, requiring at least three days per week in the office, with responsibilities spanning strategy, delivery, risk, and governance.

You will own end-to-end delivery, oversee incident management, partner with Marsh Tech across APAC, and align priorities with business stakeholders.

Qualifications

Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent professional experience.
10+ years’ experience in solution development, design, and technical delivery.
Strong technical leadership and people management skills.
Excellent analytical and problem-solving capabilities with keen attention to detail.
Proficiency in multiple programming languages and modern development frameworks.
Solid understanding of Agile, Waterfall, and hybrid development methodologies.
Knowledge of security, privacy, and regulatory compliance frameworks.
Experience with technology strategy, roadmap planning, and IT budgeting/cost management.

Responsibilities

Act as the accountable owner for assigned business applications, ensuring optimal availability, performance, security, and lifecycle management.
Establish and enforce technology standards, architecture principles, and best practices aligned with enterprise guidelines.
Collaborate with system and enterprise architects to design secure, scalable solutions that meet platform and data standards.
Lead the definition of technical roadmaps and application modernization strategies.
Direct the development and deployment of application enhancements and services.
Lead the establishment of robust change control processes, quality assurance protocols, and testing frameworks (development, UAT, production).
Provide accurate effort estimates, status updates, and risk assessments on a regular basis.
Manage timelines and ensure key milestones are achieved on schedule to meet business requirements and operational readiness.
Review and approve pull requests (PRs) in GitHub with expertise in code quality, security, design patterns, and architectural consistency; provide constructive feedback to improve code standards.
Work closely with local/regional business stakeholders, regional & global Marsh Tech colleagues, cross-functional teams to understand business needs and deliver aligned solutions.
Ensure compliance with global and country-specific regulatory requirements, including data protection, privacy, and industry certifications.
Coordinate audit and certification activities and maintain audit trails.
Establish and maintain program plans to support communication to senior management.
Lead and coach a high-performing technical team.
Allocate work activities based on business priorities, individual skill sets and workload.
Foster a culture of continuous learning, innovation, and technical excellence.