Senior Systems Engineer — Technical Leadership

Cloudify.Asia; Kuala Lumpur; On-site; MYR 100,440 - 133,920; Full time

Job summary

Cloudify.Asia in Malaysia is seeking a Senior Technical Engineer to join our Customer Support Operations team. You will be responsible for maintaining strong customer rapport, ensuring SLA adherence, and driving initiatives to improve service quality.

You will also oversee preventive maintenance schedules, monitor customer systems, mentor technical staff, participate in internal projects for next-generation solutions, pursue ongoing learning and certifications, and assist the delivery team as

Responsibilities

• In charge of Support Operations and maintaining good rapport with the customers.
• Ensure all SLA are met effectively giving good customer experience.
• Ensure Preventive Maintenance are carried out according to schedule for all customers.
• Monitor and resolve issues with customer systems.
• Maintain a 90% customer satisfaction rating.
• Guide and coach technical team members to achieve objectives.
• Participate in internal projects for next generation solutions.
• Undergo constant learning and certifications to ensure that you are updated with latest knowledge in technology and well-equipped to carry out tasks and projects assigned.
• Assist delivery team when needed.

Job description

Cloudify.Asia in Malaysia is seeking a Senior Technical Engineer to join our Customer Support Operations team. You will be responsible for maintaining strong customer rapport, ensuring SLA adherence, and driving initiatives to improve service quality.

You will also oversee preventive maintenance schedules, monitor customer systems, mentor technical staff, participate in internal projects for next-generation solutions, pursue ongoing learning and certifications, and assist the delivery team as