Senior Supply Chain Executive

Cavalier Capital Holdings Sdn Bhd; Simpang Ampat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics and customer service company is seeking a Logistics Executive in Penang. The role involves delivering outstanding customer service, coordinating logistics operations, and managing junior staff. Candidates need a Diploma or Degree along with at least 5 years of relevant experience in customer service or marketing. Strong knowledge of Microsoft Office is essential, and skills in conflict resolution and performance monitoring will be highly valued. This position provides a platform for professional growth within the company.

Qualifications

• Minimum 5 years of progressive customer service or marketing experience.
• Ability to work effectively to tight deadlines with minimum supervision.

Responsibilities

• Deliver customer service specific to logistics operations.
• Resolve customer inquiries and provide solutions.
• Coordinate logistics operations effectively.
• Produce reports on delivery and service issues.
• Manage and train junior staff.

Skills

Customer relationship management

Logistics operations

Conflict resolution

Performance monitoring

Microsoft Office proficiency

Education

Diploma or Degree

Job description

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Responsibilities

• Deliver the role of “one-stop” customer service provider offering customer service elements specific to logistics operations (fulfillment, speed, quality, and cost).
• Resolve customer’s enquiries with accurate clarification.
• Liaise, coordinate and follow up closely with all related departments to ensure customers’ expectations are met and all customer requests are completed as agreed.

Collaboration with Customers

• Work with clients who have complaints, orders or require information about products/services purchased.
• Provide solutions to individualized situations and prioritize the customer’s needs.
• Update customers on the schedule as arranged and keep them informed on the progress of their inbound and outbound shipments.
• Build positive relationships with customers for retention and business growth.
• Resolve service issues by clarifying complaints, determining the cause, and providing the best solution.

Logistics Operations

• Evaluate and select reliable service providers; monitor performance and address any issues to ensure timely and efficient shipments.
• Coordinate the entire logistics operations including processing customer orders, issuing invoices, customs clearance, transportation arrangement, warehousing/receiving of goods, and delivery to customers.
• Collect and analyze service issues and carrier quality information and develop clear and concise reports including cost‑saving proposals.
• Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, and checking and confirming order status on pick‑up and deliveries.
• Analyze freight bills for customer‑specific required information.

Reporting

• Liaise with customers & functional departments on delivery and generate reports.
• Adhere to escalation procedures and produce corrective action.

Training & Supervision

• Manage, coach, train & supervise junior level staff to ensure compliance with company SOP.

Additional Duties

• Any job assigned from the superior from time to time.

Key Requirements & Competencies

• Possess at least Diploma, Degree or any other equivalent qualification.
• Minimum 5 years of progressive customer service or marketing experience.
• Knowledge of Microsoft Office.
• Ability to work effectively to tight deadlines with minimum supervision.

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Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following types of qualifications do you have?
• Do you have previous invoicing experience?
• How many years' experience do you have as a Logistics Executive?
• Do you have freight forwarding experience?
• Do you have customer service experience?

Cavalier Capital Holdings goal is to nurture, grow & expand a family of companies that will continue to reward & provide purpose to our stakeholders. We identify investments that fits our values, synergizes with our strengths & benefits from our focus. The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

Cavalier Capital Holdings has achieved remarkable success by investing in a diverse array of industries. Our portfolio spans semiconductors, electronics, industrial chemicals, industrial gases, refrigerants, advanced polymers, and building materials. We seek out new opportunities in sustainable solutions and renewable energy.