Senior Staff Engineer, Customer Quality & Problem Solving

Infineon Technologies AG; Malacca City; On-site; MYR 70,000 - 110,000; Full time

Job summary

Infineon Technologies AG in Malaysia is seeking a Quality Specialist to serve as the contact window for the Customer Quality & Service (CQS) team, addressing queries related to quality concerns and driving systematic problem solving. You will form and support 8D teams, apply root cause analysis, define risk assessments from customer complaints, and monitor FAR timing and containment actions.

The role emphasizes data accuracy, process knowledge, and collaboration with cross‑functional teams.

Qualifications

• Degree/Master/PhD in Engineering (Semiconductor Technology, Microelectronics, Electronics, Mechanical, Electrical, Material Science) or any relevant field.
• Minimum 5 years of experience in semiconductor manufacturing with good package manufacturing knowledge and quality systematic know‑how.
• Minimum 2 years of experience in customer complaint handling in semiconductor manufacturing.
• Good knowledge of semiconductor manufacturing process, packaging technology, device reliability, and failure analysis.
• Good knowledge of 8D problem solving methodology, Fishbone/Cause and Effect analysis, Fault Tree Analysis, 3x5 Why, and Six Sigma.
• Knowledge of manufacturing engineering concepts, including process control, FMEA, OCAP, and SPC tools will be an added advantage.
• Understanding of quality management systems and industry standards such as ISO9001, IATF/VDA, and QMS.
• Good personality, positive mindset, and independent.
• Strong communication, moderation, and presentation skills.

Responsibilities

• Contact window for Customer Quality & Service (CQS) team for all queries pertaining problem solving related to quality concern.
• Form and provide support to 8D team with the appropriate problem solving methodology and tools to assure systematic approach.
• Drive event evaluation and effective containment action based on verification results and review based on root cause findings.
• Define and support risk assessment from customer complaint/quality issue whenever necessary.
• Drive achievement of customer complaint response time (FAR 8D TAT fulfilment & reporting).
• Fulfilment of 8D report assessment score.
• Ensure completeness and data accuracy of problem solving database.
• Monitor and provide FAR trend timely to management.
• Coordinate the CA/PA cascading from Critical 8D Sharing Implementation (C8DSI) for respective module/area of responsibility.

Skills

Communication skills

Moderation

Presentation skills

Six Sigma

Cause & Effect analysis

Education

Engineering degree (Semiconductor Technology, Microelectronics, Electronics, Mechanical, Electrical, Materials)

Tools

FMEA

OCAP

SPC tools

Job description

Infineon Technologies AG in Malaysia is seeking a Quality Specialist to serve as the contact window for the Customer Quality & Service (CQS) team, addressing queries related to quality concerns and driving systematic problem solving. You will form and support 8D teams, apply root cause analysis, define risk assessments from customer complaints, and monitor FAR timing and containment actions.

The role emphasizes data accuracy, process knowledge, and collaboration with cross‑functional teams.