Senior Solution Designer

Singapore Telecommunications Limited; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Singtel KL is launching a brand-new Shared Services Centre in Kuala Lumpur. We are seeking a Senior Solution Designer (Payroll SME) to design, implement, and support enterprise payroll solutions across cloud-based HR platforms.

You will act as SME for payroll technology, driving solution architecture, system enhancements, and ensuring security, compliance, and scalability. Collaborate with HR, Finance, IT and external vendors to deliver reliable payroll solutions, maintain performance, and drive

Qualifications

• Bachelor’s or Master’s degree in CS/IT or related discipline.
• 8+ years in IT consulting, HRMS, or payroll system delivery; 5+ years payroll in Singapore.
• Experience in at least 2 full-cycle payroll implementations.
• Strong payroll processing, schemas, tax calculations, replications, and off-cycle runs.
• Knowledge of payroll statutory compliance and regulations.
• Experience with cloud-based HR and payroll technologies.
• Strong data management and payroll integrations.
• Excellent analytical, problem-solving, and attention to detail.
• Excellent stakeholder management and collaboration.
• Vendor management and cross-functional coordination.
• Ability to handle multiple priorities in fast-paced environment.

Responsibilities

• Design, implement, and support enterprise payroll solutions across cloud HR platforms.
• Drive solution architecture and system enhancements.
• Ensure payroll systems are scalable, secure, compliant, and aligned with business objectives.
• Collaborate with HR, Finance, IT and vendors to deliver payroll solutions.
• Maintain system performance and support continuous improvement across payroll/HR systems.
• Coordinate SIT/UAT and release management.
• Perform root cause analysis and resolve complex payroll issues.
• Stay updated with payroll technologies and trends.
• Contribute to application strategy and roadmap planning.
• Support payroll system upgrades, maintenance, and audits.

Skills

Payroll SME

Cloud HR platforms

HRIS integration

Stakeholder management

Data validation

SIT/UAT coordination

Education

Bachelor’s or Master’s degree in CS/IT

Job description

SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Senior Solution Designer (Payroll SME) – Corporate HR Systems is responsible for designing, implementing, and supporting enterprise payroll solutions across cloud-based HR platforms within the Singtel Group. As the Subject Matter Expert (SME) for payroll technology, this role will drive solution architecture, system enhancements, and operational excellence while ensuring payroll systems remain scalable, secure, compliant, and aligned with business objectives.

The incumbent will work closely with HR, Finance, IT stakeholders, and external vendors to deliver reliable payroll solutions, maintain high system performance, and support continuous improvement initiatives across payroll and HR systems.

Make an Impact by

• Design and deliver payroll solutions aligned with business requirements across SaaS and cloud-based HR platforms
• Drive standardization and adoption of best practices across payroll processes and system implementations
• Provide primary support for payroll systems, including payroll cycles, integrations, data validation, and statutory configurations
• Manage payroll system configurations, ensuring system stability, data accuracy, and compliance with local statutory requirements
• Lead system enhancements and change initiatives, including SIT/UAT coordination, documentation, and release management
• Perform root cause analysis and resolve complex payroll system issues while driving continuous improvement initiatives
• Act as the key liaison between HR, Finance, IT stakeholders, vendors, and external partners to ensure successful solution delivery
• Support HR system upgrades, maintenance activities, penetration testing, and audit requirements
• Contribute to application strategy, roadmap planning, and technology enhancement initiatives
• Stay updated with payroll technologies, SaaS platforms, and emerging trends to improve payroll system capabilities and performance

Skills for Success

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related discipline
• Minimum 8 years of experience in IT consulting, HRMS, or payroll system delivery, with at least 5 years of hands‑on payroll system experience supporting Singapore Payroll
• Proven experience in at least 2 full-cycle payroll system implementations
• Strong expertise in payroll processing, payroll schemas, tax calculations, payroll replications, and off‑cycle payroll runs
• Strong understanding of payroll statutory compliance and payroll regulations
• Experience with cloud‑based HR and payroll technologies
• Strong knowledge of payroll integrations and data management practices
• Excellent analytical and problem‑solving skills with high attention to detail
• Strong stakeholder management, communication, and collaboration skills
• Experience managing vendors and coordinating across cross‑functional teams
• Ability to manage multiple priorities in a fast‑paced and dynamic environment

Good to Have

• Relevant certifications in HRMS, payroll systems, or cloud technologies
• Program or project management experience
• Experience supporting payroll transformations or HR technology modernization initiatives
• Exposure to security, audit, and compliance activities within HR systems

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions.

Together with Optus, our wholly‑owned subsidiary, and our regional associates Airtel, AIS, Globe and Telkomsel, we serve a mobile customer base of more than 780 million across 20 countries.

We harness the power of new technologies including 5G to bring an unparalleled network and innovative digital products and services that enrich the experiences of consumers as they lead more digital and connected lifestyles.

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions.

Together with Optus, our wholly‑owned subsidiary, and our regional associates Airtel, AIS, Globe and Telkomsel, we serve a mobile customer base of more than 780 million across 20 countries.

We harness the power of new technologies including 5G to bring an unparalleled network and innovative digital products and services that enrich the experiences of consumers as they lead more digital and connected lifestyles.

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