Senior Solar Operations & Maintenance Coordinator

Maqo Engineering Sdn Bhd; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maqo Engineering Sdn Bhd in Malaysia seeks a Solar Operation - Maintenance Coordinator Executive to oversee post-sale O&M activities and ensure service excellence for paid customers. The role coordinates between customer success, field teams, support, and engineering to deliver timely maintenance and issue resolution.

You will manage preventive maintenance schedules, maintain documentation, track service histories, and optimize resource allocation.

Responsibilities

• The O&M Coordinator ensures post-sale support, prepares O&M reports for paid customers, and optimizes service efficiency.
• Serve as the central liaison between customer success, field teams, technical support, and engineering.
• Maintain a master schedule for preventive maintenance, inspections, and service visits; coordinate with field teams.
• Create version control systems to track updates and ensure documentation is current and accessible.
• Acknowledge customer complaints within the same business day and provide initial assessment with tailored solutions.
• Track ticket templates for PM, breakdown, complaint, and inspection; map customer info, assets, and service history.
• Identify systemic issues affecting SLA compliance; escalate to senior management with solutions.
• Responsible for RMA processes with detailed procedures and documentation.
• Manage interface between customers and equipment vendors to process warranty claims and maximize recovery.
• Maintain inventory of tools, ensure maintenance/calibration, allocate to field teams, and ensure safety compliance.

Job description

Maqo Engineering Sdn Bhd in Malaysia seeks a Solar Operation - Maintenance Coordinator Executive to oversee post-sale O&M activities and ensure service excellence for paid customers. The role coordinates between customer success, field teams, support, and engineering to deliver timely maintenance and issue resolution.

You will manage preventive maintenance schedules, maintain documentation, track service histories, and optimize resource allocation.