Senior Salesforce Platform Admin & Governance Lead

Emerson Process Management Manufacturing (M) Sdn Bhd; Bayan Lepas; On-site; MYR 180,000 - 240,000; Full time

Job summary

Emerson Process Management Manufacturing (M) Sdn Bhd is seeking a seasoned Salesforce Administrator to lead platform governance, security, and data quality for a globally distributed user base. You will drive CRM transformations, coordinate releases, and partner with Cybersecurity, Privacy, Compliance, and Audit teams to ensure robust governance.

You will develop user guides, training materials, and enablement workshops, while serving as a trusted advisor to stakeholders across Business Groups.

Qualifications

• Minimum of 5 years of Salesforce administration experience in a complex global enterprise.
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.

Responsibilities

• Platform administration and governance: manage access, security, sharing, automation, and configurations.
• Security, operations, and release management: govern security models, certifications, and deployments.
• User support, data quality, and governance: create guides, reports, dashboards, and ensure data quality.

Skills

Salesforce administration

Stakeholder management

Communication

Governance

Education

Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related discipline

Tools

Data Cloud

Agentforce

Manufacturing Cloud

Experience Cloud

Job description

Emerson Process Management Manufacturing (M) Sdn Bhd is seeking a seasoned Salesforce Administrator to lead platform governance, security, and data quality for a globally distributed user base. You will drive CRM transformations, coordinate releases, and partner with Cybersecurity, Privacy, Compliance, and Audit teams to ensure robust governance.

You will develop user guides, training materials, and enablement workshops, while serving as a trusted advisor to stakeholders across Business Groups.