Senior Sales Operations Manager-Modern Trade, MYSG

Mondelēz International; Malaysia; Remote; MYR 180,000 - 270,000; Full time

Benefits offered by this job

Power BI training

Job summary

Mondelèz International is seeking a Senior Sales Operations Manager to enable commercial excellence across Modern Trade in Malaysia and Singapore. You will lead execution planning, performance management, and analytics, aligning Sales, Finance, Marketing and Category teams to drive sustainable growth.

You will optimize tools and systems (TRAX, SFA, CRM), manage trade spend, and coach a high-performing team, leveraging Power BI and Excel for actionable insights.

Qualifications

• Bachelor’s degree in business, economics, marketing, or related field; MBA is an advantage.
• 8–12+ years in Sales Operations, Commercial Excellence, or FMCG sales.
• Proven experience in sales planning, performance management, and analytics.
• Strong understanding of Malaysia and Singapore markets.
• Experience managing trade spend and budgets.
• Advanced Excel and Power BI skills.
• Excellent stakeholder management and influencing skills.
• Strong communication and presentation skills.
• Ability to thrive in a fast-paced environment.
• No relocation support available.

Responsibilities

• Optimize sales processes, tools, and systems to improve field productivity.
• Lead execution planning, develop scorecards, monitor targets.
• Manage merchandising investments and control trade spend.
• Use Power BI and Excel to generate insights on performance and market trends.
• Lead adoption and optimization of TRAX, SFA, and CRM.
• Collaborate with sales, category planning, finance, and marketing to align strategies.
• Lead, coach, and develop a high-performing sales operations team.

Skills

Analytical thinking

Power BI

Excel

Stakeholder management

Communication

Presentation skills

Strategic thinking

Problem-solving

Education

Bachelor’s degree in business, economics, marketing

MBA preferred

Tools

TRAX

SFA

CRM

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Senior Sales Operations Manager plays a critical role in enabling commercial excellence across Modern Trade retail environment in both Malaysia and Singapore. This role is responsible for leading and driving execution planning across all in-store Picture of Success metrics, performance management, systems optimization, and operational efficiency to support sustainable business growth. You will act as an important member to Modern Trade Sales Leadership, ensuring execution discipline, data-driven decision-making, and alignment across vendor and key commercial functions including Sales, Category Planning, Finance, Marketing.

Key Responsibilities

• Sales Operations & Execution: Optimize sales processes, tools, and systems to improve field productivity, efficiency, and consistent execution across modern trade channels.
• Performance Management: Lead sales execution planning, develop scorecards and reports, monitor performance against targets, and drive business reviews to identify risks and opportunities.
• Budget & Trade Spend: Manage merchandising investments and collaborate with finance to effectively control trade spend.
• Data Analytics & Insights: Utilize tools like Power BI and Excel to generate actionable insights on sales performance, distribution, and market trends, providing recommendations for improvement.
• Systems & Digital Transformation: Lead the adoption and optimization of sales systems (e.g., TRAX, SFA, CRM), identifying opportunities for automation and digitalization.
• Cross-functional Collaboration: Partner with sales leadership, category planning, supply chain, finance, and marketing to align strategies and influence decision-making with data-backed insights.
• Team Leadership: Lead, coach, and develop a high-performing sales operations team, fostering a culture of accountability and continuous improvement.

Qualifications & Experience

• Bachelor’s degree in business, Economics, Marketing, or related field (MBA is an advantage)
• 8–12+ years of experience in Sales Operations, Commercial Excellence, or Sales within FMCG or related industries
• Proven experience in sales planning, performance management, and analytics
• Strong understanding of Malaysia and Singapore market dynamics across channels
• Experience managing trade spend and commercial budgets
• Skills & Competencies Strong analytical and problem-solving skills with attention to detail
• Advanced proficiency in Excel and data visualization tools (e.g., Power BI)
• Strategic thinking with strong execution capabilities
• Excellent stakeholder management and influencing skills
• Strong communication and presentation skills
• Ability to thrive in a fast-paced, dynamic environment
• No Relocation support available

Business Unit Summary

Mondelèz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate. Mondelèz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Regular Sales Operations Sales At Mondelèz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!