Senior Sales Associate, One Utama

Crocs; Petaling Jaya; Presencial; MYR 24.000 - 42.000; Tempo integral

Resumo da vaga

Crocs, Inc. in Malaysia seeks a Senior Retail Sales Associate to deliver world-class service, educate customers about products, and support store goals.

You will engage shoppers, drive in-store promotions, and help create a welcoming experience aligned with Crocs’ brand. The role requires at least 3 years in retail, fluency in English, 16+ years old, and willingness to rotate shifts including nights and weekends.

Qualificações

• Must be 16 years or older.
• Minimum 3 years of retail experience.
• Fluent in English; other languages an advantage.
• Flexible to rotate shifts including nights and holidays.
• Computer literate with Word, Excel, and email; able to use POS.

Responsabilidades

• Deliver outstanding service using Crocs' service model.
• Educate consumers on products, promotions and events.
• Support store team in achieving goals and initiatives.
• Assist in POS, stock replenishment, pricing, markdowns, loyalty programs.
• Collaborate with management to improve KPIs.
• Adhere to Asset Protection and inventory procedures.

Conhecimentos

Retail experience

Customer service

POS system

Microsoft Word

Excel

Email

English

Shift flexibility

Formação

O Level or above

Ferramentas

POS system

Microsoft Word

Excel

Email

Descrição da vaga

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Senior Retail Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contributes to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 16 years or older
• Possess at least O Level or above
• Minimum 3 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail