Senior Sales Associate, Sunway Velocity

Crocs; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Crocs in Malaysia is seeking a Senior Retail Sales Associate to deliver exceptional service to our customers, educate them about Crocs products, and support store goals in a fast paced environment across Kuala Lumpur.

The successful candidate will have at least 3 years of retail experience, fluent English (other languages a plus), be flexible for rotating shifts including nights and holidays, and possess basic computer skills and POS familiarity; Crocs promotes equal opportunity and team

Qualifications

• Must have strong communication skills in English and customer-facing experience.
• Minimum 3 years of working experience in retail is preferred.
• Willingness to work rotating shifts, including nights, Saturdays, Sundays and public holidays.

Responsibilities

• Deliver outstanding service to Crocs customers using the store's service standards.
• Contribute to a positive team environment and share ideas and concerns.
• Assist in multiple store departments including customer service, product knowledge, visual presentation and stock room management.
• Support daily retail operations such as POS system management, stock replenishment, pricing and promotions, and maintaining store cleanliness.
• Lead by example with sales-driven techniques and collaborate with Store Management to improve KPIs.
• Adhere to Crocs Asset Protection policies including shrinkage prevention and inventory controls.

Skills

Fluent in English

Retail experience

Customer service

Education

O Level or above

Tools

POS system

Microsoft Word

Excel

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Senior Retail Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contributes to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 16 years or older
• Possess at least O Level or above
• Minimum 3 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail