Senior Retail Operation

CUCKOO International (MAL) Berhad; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Benefits offered by this job

Medical allowance

Dental

Vision

Birthday Leave

Honeymoon Package

Job summary

CUCKOO International (MAL) BERHAD is seeking a Senior Executive, RAM to oversee lease and tenancy matters, support branch operations, and manage asset and facility needs across all retail outlets. The role focuses on regulatory compliance, cost optimization, and strong landlord/vendor relationships in a fast-paced, multi-site environment.

The position requires 2–3 years in lease/tenancy or facilities management, a retail background, and proficiency in Excel and reporting tools.

Qualifications

• Minimum diploma, professional certificate, or bachelor’s degree in business administration, property management, facilities management, or related field.
• 2–3 years of relevant experience in lease/tenancy management, retail operations, or facilities/property management.
• Experience in multi-branch retail environments is an added advantage.
• MUST have Retail Background.
• Strong knowledge of lease agreements, tenancy negotiations, and landlord management.
• Familiar with local authority licensing processes (e.g., DBKL, MBPJ).
• Experience in asset tracking systems and maintenance coordination.
• Proficient in Microsoft Excel and reporting tools.

Responsibilities

• Oversee end-to-end lease administration, including renewals, negotiations, tenancy agreements, and documentation.
• Monitor lease expiry timelines and initiate renewal or exit strategies in advance.
• Support rental negotiations to achieve favorable terms aligned with company objectives.
• Serve as main contact for landlords, property management offices, and legal teams on tenancy matters.
• Track rental payments, lease obligations, and ensure compliance with contractual terms.
• Maintain a centralized lease database for accurate tracking and reporting.
• Provide day-to-day operational support to branches to ensure seamless business operations.
• Escalate and resolve branch-related issues; collaborate with Operations, Finance, HR.
• Oversee preventive and corrective maintenance programs; manage asset lifecycle and vendor coordination.
• Coordinate with contractors to ensure timely, cost-effective, quality service; conduct site inspections.
• Ensure branches comply with local regulatory licensing and renewals; maintain compliance calendar.
• Maintain records for leases, licenses, assets, and maintenance; prepare regular reports.
• Provide insights to management based on data and operational trends; ensure internal controls and SOPs.

Skills

Retail background

Lease & tenancy management

Landlord relationship management

Vendor coordination

Regulatory compliance

Microsoft Excel

Reporting tools

Education

Bachelor’s Degree in Business Administration/Property Management/Facilities Management

Tools

Microsoft Excel

Reporting tools

Job description

The Senior Executive, Retail Asset Management (RAM) is responsible for overseeing lease and tenancy matters, supporting branch operations, and ensuring effective asset and facility management across all retail outlets. This role plays a critical part in ensuring operational continuity, regulatory compliance, and cost optimization while maintaining strong relationships with landlords, vendors, and internal stakeholders. This is an exciting opportunity for someone who enjoys a fast-paced, multi-site environment and wants to gain broad exposure across operations, property, and compliance.

Job Responsibilities

Lease & Tenancy Management

Manage end-to-end lease administration, including renewals, negotiations, tenancy agreements, and documentation.

Proactively monitor lease expiry timelines and initiate renewal or exit strategies well in advance.

Support rental negotiations to achieve commercially favorable terms aligned with company objectives.

Serve as the main point of contact for landlords, property management offices, and legal teams on tenancy-related matters.

Track rental payments, lease obligations, and ensure full compliance with contractual terms and conditions.

Maintain a centralized lease database for accurate tracking and reporting.

Branch Operations Support.

Provide day-to-day operational support to branches to ensure seamless business operations.

Act as the escalation point for branch-related issues and ensure timely resolution.

Collaborate with cross-functional teams (e.g., Operations, Finance, HR) to support branch needs.

Identify operational gaps and recommend improvements to enhance efficiency and service standards.

Branch Maintenance & Asset Management

Oversee preventive and corrective maintenance programs to minimize operational disruptions.

Manage company assets lifecycle (procurement tracking, maintenance, disposal, and audits).

Coordinate with contractors and vendors to ensure timely, cost-effective, and quality service delivery.

Conduct regular site inspections and audits to ensure compliance with safety, operational, and brand standards.

Monitor maintenance budgets and ensure cost control without compromising quality.

Business License & Compliance Monitoring

Ensure all branches operate in full compliance with local regulatory requirements and licensing conditions.

Manage the end-to-end process of business license applications and renewals.

Liaise with local authorities (e.g., DBKL, MBPJ) and external consultants where necessary.

Track and maintain a compliance calendar for all licenses, permits, and regulatory submissions.

Ensure proper documentation and audit readiness at all times.

Documentation & Reporting

Maintain accurate and well-organized records for leases, licenses, assets, and maintenance activities.

Prepare regular reports including lease status, maintenance updates, compliance tracking, and cost analysis.

Provide insights and recommendations to management based on data and operational trends.

Ensure adherence to internal controls, SOPs, and audit requirements.

Develop and maintain strong relationships with landlords, contractors, and service providers.

Evaluate vendor performance and ensure service level agreements (SLAs) are met.

Source and onboard new vendors where necessary to improve cost efficiency and service quality.

Job Requirements

Minimum Diploma, Professional Certificate, or Bachelor’s Degree in Business Administration, Property Management, Facilities Management, or related field.

2–3 years of relevant experience in lease/tenancy management, retail operations, or facilities/property management.

Experience in multi-branch retail environments is an added advantage.

MUST have Retail Background.

Strong knowledge of lease agreements, tenancy negotiations, and landlord management.

Familiar with local authority licensing processes (e.g., DBKL, MBPJ).

Experience in asset tracking systems and maintenance coordination.

Proficient in Microsoft Excel and reporting tools.

Company Overview

Household Goods & Appliances Manufacturing 101-1,000 employees

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances

2. Healthy Living

3. Healthy Lifestyle

4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances

2. Healthy Living

3. Healthy Lifestyle

4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

Perks and benefits

• Medical Miscellaneous allowance Dental Vision Birthday Leave, Honeymoon Package, Healthy & Welln

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