Senior Residential Life Executive & Dorm Parent

Phoenix Tree International Sdn Bhd; Iskandar Puteri; On-site; MYR 90,000 - 130,000; Full time

Job summary

Phoenix Tree International Sdn Bhd is seeking a Senior Residential Life Executive & Dorm Parent to lead boarding administration, ensure student welfare and maintain strong parent communication on campus in Iskandar Puteri, Johor.

The role covers budgeting, activity coordination, housing operations, safeguarding and collaboration with academic staff to support student development. Willingness to reside on campus and flexible hours are required.

Qualifications

• Bachelor's degree in Education or a related field.
• Strong command of written and spoken English and Mandarin.
• Experience with students in pastoral, educational or residential settings.
• Willing to reside on campus and be on-call for boarding operations.

Responsibilities

• Manage boarding administration, student welfare and parent communication.
• Coordinate new boarder processes, travel, and sign-in/out records.
• Oversee boarding budget, purchasing, invoicing and expenditure tracking.
• Handle stock, procurement and vendor coordination for boarding needs.
• Organise student activities, supervision, safety and risk management.
• Maintain boarding records, reports and compliance with safeguarding policies.
• Support daily dorm routines, meals, study periods and discipline in a fair manner.
• Collaborate with academic staff to monitor progress and support personal development.
• Attend boarding meetings and assist Head/Deputy Head of Boarding.

Skills

Pastoral care & welfare

Student support

Staff coordination

Communication

Education

Bachelor's degree in Education or related field

Job description

Senior Residential Life Executive & Dorm Parent

Senior Residential Life Executive & Dorm Parent responsible for boarding administration, student welfare, parent communication, budget management, activity coordination, and daily dorm operations within a residential school environment.

Key Responsibilities

1. Parent, Guardian and Newsletter Communication

Prepare and distribute the boarding newsletter and other approved updates.

Communicate with new and current parents about required forms, boarding arrangements, travel, activities, and other routine matters.

Maintain records of important communication and refer sensitive, welfare or complaint matters to the appropriate boarding leader.

2. New-Boarder, Leave and Travel Coordination

Coordinate new-boarder administration, including required forms, contact details, orientation information and outstanding actions.

Arrange approved student leave, airport transfers and authorised collection with parents, Transport and relevant staff, including passenger lists and handover information.

Maintain accurate sign-in, sign-out, travel and student-movement records, and refer exceptional arrangements to the Deputy Head of Boarding.

3. Boarding Budget and Finance Liaison

Work with the Head of Boarding / Deputy Head of Boarding to plan and discuss the boarding budget and activity expenditure.

Maintain the approved budget tracker and prepare purchase, invoice, receipt, and expenditure documents for Finance and management review.

Coordinate authorised student cash withdrawals with parents and Finance and maintain the required records.

4. Purchasing, Stock and Boarding Items

Purchase approved boarding supplies and equipment in accordance with the School's budget, approval and procurement procedures.

Check deliveries and maintain appropriate purchase, inventory, storage and distribution records.

Work with Dorm Parents to monitor stock levels and inform the Deputy Head of Boarding of shortages, damage and replacement needs.

5. Student Activities and Vendor Coordination

Liaise with approved vendors regarding quotations, availability, programme details, transport, invoices and required safety information.

Coordinate approved activities, including the calendar, parent consent, participant information, staff communication, attendance and student supervision, while following the School's approval, risk and payment procedures.

6. Boarding Administration and Records

Maintain accurate and secure boarding forms, student profiles, parent information, operational logs, correspondence and other required records.

Prepare reports, lists, meeting documents and information requested by the Deputy Head of Boarding.

Support student check-in, check-out, room allocation, storage, holiday and end-of-term administration.

7. Dorm Parent and Student Welfare Duties

Participate in the approved Dorm Parent duty roster and provide appropriate student supervision, pastoral care and practical support.

Support daily boarding routines, including attendance, meals, study periods, room checks, curfew, lights-out, student movement and duty handovers.

Conduct welfare check-ins, maintain required duty and incident records, and promote a respectful and inclusive boarding environment.

Follow safeguarding, health and safety, medical and emergency procedures and report concerns promptly through the designated channels.

8. Academic and Personal Development Support

Work with academic staff to monitor boarders' academic progress and oversee structured evening study programmes.

Encourage participation in co-curricular activities, leadership opportunities and community-service programmes.

Support students in developing independence, resilience, responsibility, life skills and appropriate personal and academic goals.

Help new boarders settle in and liaise with authorised academic, counselling, medical and pastoral staff when support is required.

9. House Operations, Safety and Facilities

Check bedrooms, common areas, and boarding facilities for cleanliness, damage, maintenance, safety, and security concerns, and report issues promptly.

Support room inventories, boarding access, keys, visitor records, bedding, laundry and student-storage arrangements as assigned.

Assist with meal supervision, safety checks and emergency drills in accordance with School procedures.

10. Team, Compliance and Operational Support

Attend boarding meetings and work cooperatively with Dorm Parents and relevant School departments.

Complete required safeguarding, health and safety, data-protection and boarding-operation training.

Support agreed improvements to boarding procedures and carry out other reasonable duties assigned by the Head of Boarding

Role Requirements

Bachelor’s Degree in Education or a related field.

Strong command of written and spoken English and Mandarin.

Experience working with students in pastoral, educational, residential, or youth settings.

Previous experience in a boarding school or residential care setting is an advantage.

Willing to reside on campus and remain on-call when necessary to support boarding operations.

Flexible approach to working hours, including shift work during mornings, evenings and weekends.

Hold a valid driving licence and be able to transport students for airport transfers, medical appointments, excursions, and other ad hoc needs when required.

Meticulous attention to detail in managing administrative tasks, filing systems, and preparing comprehensive reports.

Caring, patient, and approachable with a genuine interest in student well-being.

Strong interpersonal and communication skills, with cultural sensitivity.

Ability to maintain discipline in a fair, firm, and respectful manner.

Calm, practical, and decisive in handling challenging situations.

Highly organized, responsible, and able to multitask effectively.

Team-oriented with a proactive and hands-on attitude.

Commitment to safeguarding, student welfare, and professional integrity.

Appreciation of cultural diversity and ability to work within an international environment.