Senior Quality & Policy Audit Specialist

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cognizant is seeking a Senior Quality Specialist in Kuala Lumpur to partner with internal teams, ensuring audits of content review decisions and policy changes are accurate and well-documented. The role focuses on improving decision quality, delivering just-in-time training, and mentoring staff on audit tools across markets.

The successful candidate will analyze audits, investigate escalations, and contribute to cross-functional efforts on social values, content policy interpretation, and

Qualifications

• Bachelor’s Degree or equivalent plus 2+ years in audit/quality environment
• Experience with quality control and quality analysis in an audit/QA setting
• Strong proficiency in Microsoft Excel (PivotTables, charts, stats) and MS Office/Google suite

Responsibilities

• Partner with internal teams to audit decisions for accuracy
• Aggregate, prioritize and report top issues affecting decision accuracy
• Explain policy changes to local teams and surface knowledge gaps
• Deliver training on new or existing Content Policies
• Re-review decision accuracy audits for consistency
• Investigate escalations to determine root causes
• Mentor auditors on audit tools and systems
• Develop process documentation and gather feedback on audit tools
• Support global topics like social values, free speech, health and safety in quality decisions

Skills

Communication

Analytical thinking

Time management

Attention to detail

Cross-functional collaboration

Problem solving

Adaptability

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Excel

PivotTables

Charts

Microsoft Word

PowerPoint

Google Sheets

Google Slides

Job description

Cognizant is seeking a Senior Quality Specialist in Kuala Lumpur to partner with internal teams, ensuring audits of content review decisions and policy changes are accurate and well-documented. The role focuses on improving decision quality, delivering just-in-time training, and mentoring staff on audit tools across markets.

The successful candidate will analyze audits, investigate escalations, and contribute to cross-functional efforts on social values, content policy interpretation, and