Senior QA Manager - FE Semiconductor (Johor)

Michael Page; Kuala Lumpur; On-site; MYR 244,000 - 292,000; Full time

Job summary

A leading semiconductor manufacturer is seeking a Senior QA Manager to lead PLP Quality Assurance, drive customer-focused quality initiatives, and ensure world-class product quality and satisfaction across all stages of manufacturing.

The successful candidate will manage internal quality systems, audits, supplier quality, and NPI readiness, while guiding cross-functional teams to improve yield, reliability, and cost efficiency in a high-volume environment.

Qualifications

• Minimum 15-20 years of QA experience in semiconductor, electronics, or high-volume manufacturing.
• Proven track record in leading quality organizations within complex manufacturing environments.
• Experience in customer quality management, complaints, audits, and supplier quality.
• Strong NPI, ramp-up, yield improvement, and process capability enhancement experience.

Responsibilities

• Lead PLP Quality Assurance to ensure world-class product quality and customer satisfaction.
• Achieve customer quality targets including <100 ppm complaints and zero excursions.
• Drive customer-focused quality improvements to reduce defects and improve performance.
• Serve as primary quality interface with customers for inquiries, complaints, audits, and escalations.
• Partner with cross-functional teams to resolve issues and prevent recurrence.
• Lead internal QA audits and support external customer audits and site visits.
• Drive continuous improvement of QMS, change controls, and manufacturing quality monitoring.
• Lead 8D and quality engagement programs to improve productivity and cost efficiency.

Skills

Leadership

Customer focus

Stakeholder mgmt

Problem solving

Communication

Tools

IPC

SPC

FDC

8D

CAPA

FMEA

Root Cause Analysis

Job description

• Work for a word-class semiconductor manufacturer.
• Company has a clear structure for career progression.

About Our Client

A reputable organization in the semiconductor field.

Job Description

Quality Leadership & Customer Excellence

• Lead and manage all PLP Quality Assurance functions to ensure world-class product quality and customer satisfaction.
• Achieve customer quality targets, including customer complaints below 100 ppm and zero customer excursions.
• Drive customer-focused quality improvement initiatives to reduce defects, improve performance, and enhance customer satisfaction.
• Serve as the primary quality interface with customers, managing quality inquiries, complaints, audits, and escalation activities.
• Partner with cross-functional teams to ensure timely resolution of customer quality issues and prevent recurrence.

Quality Management Systems & Compliance

• Ensure the PLP Quality Management System complies with company, industry, and customer requirements.
• Maintain the effectiveness, integrity, and continuous improvement of quality systems and processes.
• Lead internal quality audit programs and support external customer audits, assessments, and site visits.
• Ensure robust change management controls are implemented and maintained across all manufacturing and quality processes.

Manufacturing Quality & Process Control

• Establish and sustain effective process controls, including IPC, SPC, QC Gates, and manufacturing quality monitoring systems.
• Drive process capability (Cpk) improvement initiatives in partnership with Advanced Process Laboratory (APL) and Engineering teams.
• Lead deployment of FDC and inline electrical testing solutions to strengthen defect detection and process control.
• Ensure the PLP cleanroom environment complies with industry and customer quality standards.
• Monitor manufacturing quality performance and implement actions to improve yield, reliability, and cost efficiency.

New Product Introduction & Reliability

• Collaborate with NPI teams to ensure successful product qualification and release to manufacturing.
• Ensure quality system readiness and compliance to manufacturing and customer requirements during new product introductions.
• Lead Failure Analysis (FA), Reliability, and ESD programs to support product development, qualification, and customer issue resolution.

Supplier & Material Quality Management

• Oversee incoming quality control programs for direct and indirect materials.
• Establish supplier quality monitoring systems and lead annual supplier quality audits.
• Drive supplier quality improvement initiatives to ensure material quality and supply chain reliability.

Continuous Improvement & Operational Excellence

• Lead cross-functional quality task force activities focused on defect reduction, yield improvement, and manufacturing cost optimization.
• Chair and lead 8D Review Boards to ensure effective resolution of internal quality excursions.
• Drive quality engagement programs, including quality awareness campaigns, Gemba activities, and employee participation initiatives.
• Support quality productivity enhancement through automation and digitalization initiatives.

People Leadership & Capability Development

• Build, develop, and mentor a high-performing Quality Assurance organization.
• Oversee training, certification, and competency development programs for Manufacturing Specialists, MTS, QC personnel, and QA engineers.
• Foster a culture of accountability, continuous improvement, and quality excellence.
• Lead and coach the QA team to support production ramp-up while achieving quality, cost, productivity, and operational targets.

The Successful Applicant

A successful Senior QA Manager should have:

• Minimum 15-20 years of experience in Quality Assurance within semiconductor, electronics, advanced packaging, or other high-volume manufacturing environments.
• Extensive experience in semiconductor Front-End (FE) is preferred.
• Proven track record of successfully leading quality organizations within complex manufacturing environments.
• Demonstrated success in customer quality management, complaint resolution, audit management, supplier quality, and quality systems deployment.
• Strong experience supporting NPI, production ramp-up, yield improvement, and process capability enhancement initiatives.
• Experience in cleanroom manufacturing environments is an added advantage.

Technical Competencies

• Strong knowledge of Quality Management Systems (QMS), manufacturing quality control, and continuous improvement methodologies.
• Proficiency in quality and problem-solving tools, including:
  • SPC
  • IPC
  • FDC
  • 8D
  • CAPA
  • FMEA
  • Root Cause Analysis
  • Statistical Data Analysis
  • Process Capability (Cpk) Improvement
• Sound understanding of semiconductor manufacturing processes and advanced packaging technologies.

Leadership Competencies

• Strong leadership and people management capabilities with experience leading large and diverse teams.
• Excellent communication, stakeholder management, and customer-facing skills.
• Strategic mindset with strong analytical and problem-solving abilities.
• Demonstrated ability to influence and drive change across cross-functional organizations.
• Ability to thrive in a fast-paced, dynamic manufacturing environment.

What's on Offer

• Monthly salary up to MYR 24,000.
• Opportunity to work in the renowned semiconductor company.