Senior QA Manager

STMicro; Muar; On-site; MYR 240,000 - 420,000; Full time

Job summary

STMicroelectronics in Muar, Malaysia, is seeking a Senior QA Manager to lead the Quality Assurance function for Standard Line QA and PLP QA. You will set quality direction, manage the QA organization, and ensure manufacturing operations meet internal, customer, and regulatory quality requirements.

You will drive customer quality performance, host audits, oversee SPC/IPC/QC gates, and collaborate with NPI, R&D, engineering, and production to embed quality into all processes while developing the

Qualifications

• Bachelor's degree or higher in Engineering, Quality, Manufacturing, or related discipline.
• 20+ years of experience in manufacturing quality assurance, preferably in semiconductor/electronics/high-volume manufacturing.
• Proven leadership experience managing QA teams or department-level quality operations.
• Strong knowledge of quality systems, audits, customer quality, process control, and root cause analysis.
• Strong cross-functional leadership, communication and decision-making skills.

Responsibilities

• Lead and develop the Standard Line QA and PLP QA teams, including QA HODs and senior staff.
• Define and implement the site quality strategy in alignment with business goals and customer expectations.
• Ensure quality system compliance with ISO/TS16949 & VDA, customer, internal, and regulatory requirements.
• Drive customer quality performance, including complaint resolution, excursion prevention, and customer audit readiness.
• Collaborate & communicate effectively with product group division to manage customer quality issue & crisis management.
• Oversee manufacturing quality controls such as SPC, IPC, QC gates, and defect containment & lead internal quality KPIs improvement program.
• Monitor and report quality KPIs, risks, trends, and improvement progress to senior management.
• Lead root cause analysis, corrective and preventive actions, and continuous improvement initiatives.
• Manage incoming quality and supplier quality performance to reduce material-related risks.
• Coordinate internal and external audits and ensure timely closure of findings.
• Collaborate with NPI, APL/R&D, engineering, production, and other functions to ensure quality is built into all processes.
• Manage FA & Rel lab to continuously upgrade the tools and engineer competency to support customer incident & NPI, APL/R&D new product development requirement.
• Develop QA team capability through coaching, training, and succession planning.

Skills

Cross-functional leadership

Quality systems knowledge

Audits

Root cause analysis

Process control

Data-driven decision making

Coaching and talent development

Customer quality management

Communication skills

Collaboration with stakeholders

Education

Bachelor's degree or higher in Engineering, Quality, Manufacturing, or related discipline

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

Position Summary

The Senior QA Manager leads the Quality Assurance function for both Standard Line QA and PLP QA at the Muar site. This senior leadership role is responsible for setting quality direction, managing the QA organization, and ensuring manufacturing operations consistently meet internal, customer, and regulatory quality requirements. The role drives customer quality, compliance, process stability, and continuous improvement while supporting operational excellence and business growth.

Key Responsibilities

• Lead and develop the Standard Line QA and PLP QA teams, including QA HODs and senior staff.
• Define and implement the site quality strategy in alignment with business goals and customer expectations.
• Ensure quality system compliance with ISO/TS16949 & VDA, customer, internal, and regulatory requirements.
• Drive customer quality performance, including complaint resolution, excursion prevention, and customer audit readiness.
• Collaborate & communicate effectively with product group division to manage customer quality issue & crisis management.
• Oversee manufacturing quality controls such as SPC, IPC, QC gates, and defect containment & lead internal quality KPIs improvement program.
• Monitor and report quality KPIs, risks, trends, and improvement progress to senior management.
• Lead root cause analysis, corrective and preventive actions, and continuous improvement initiatives.
• Manage incoming quality and supplier quality performance to reduce material-related risks.
• Coordinate internal and external audits and ensure timely closure of findings.
• Collaborate with NPI, APL/R&D, engineering, production, and other functions to ensure quality is built into all processes.
• Manage the FA & Rel lab to continuously upgrade the tools and engineer competency to support customer incident & NPI, APL/R&D new product development requirement.
• Develop QA team capability through coaching, training, and succession planning.

Core Competencies

• Strategic leadership
• Department management
• Customer focus & crisis management
• Quality governance for ISO/TS16949 & VDA standard
• Audit and compliance management
• Semiconductor FE and BE process knowledge
• Good knowledge of quality tools e.g Problem Solving 8D, FMEA, Control Plan & MSA
• FA & Reliability knowledge and tools capabilities
• Cross-functional collaboration
• Data-driven decision making
• Coaching and talent development
• Continuously self-enhance knowledge with semiconductor industry

Qualifications and Experience

• Bachelor's degree or higher in Engineering, Quality, Manufacturing, or related discipline
• Extensive (more than 20 years) experience in manufacturing quality assurance, preferably in semiconductor, electronics, or high-volume manufacturing
• Proven leadership experience managing QA teams or department-level quality operations
• Strong knowledge of quality systems, audits, customer quality, process control, and root cause analysis
• Strong cross-functional leadership, communication and decision-making skills
• Effective communication skills & strong collaboration behavior with customer, product division group, GQR, R&D & internal cross functional department

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.