Senior QA Engineering Manager - Global Substrate Ops

Western Digital

Kuching

On-site

MYR 180,000 - 300,000

Full time

14 days+

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Job summary

Western Digital is seeking a Technologist in Quality Assurance Engineering to lead QA activities at the Sarawak site, collaborating with Substrate Operations and cross‑functional teams to ensure KPI achievement and process control effectiveness. The role also acts as QMR, driving compliance with ISO standards and continuous quality improvements across Johor and Sarawak sites.

The ideal candidate brings 8+ years in Quality/Process Engineering, strong leadership, and hands-on experience with 8D,

Qualifications

Bachelor's degree in Quality, Industrial Engineering, Mechanical Engineering, Materials Engineering, Chemistry, Physics, Science, or a related discipline.
Minimum of 8 years of experience in Quality and/or Process Engineering, including at least 3 years in a Quality leadership or management role.

Responsibilities

Lead and manage site Quality organizations across Johor and Sarawak to support Substrate Operations in achieving Quality KPIs.
Partner with Operations, Engineering, Media, and cross-functional teams to drive quality improvement, reduce variation, and enhance outgoing product quality while meeting cost objectives.
Review and approve quality-related process controls and improvement plans in alignment with company policies.
Authorize extensions for Engineering Change Requests (ECR/ECN) when technically and quality justified.
Review and reject inadequate 8D reports that do not meet required problem-solving methodology.
Review and reject document approvals that do not comply with quality or ISO management system requirements.
Exercise authority to stop shipments that do not meet defined quality standards.
Ensure effective resource planning, talent development, and training for the Quality teams across both sites.
Ensure compliance with applicable legal, regulatory, customer, and corporate quality requirements.
Consolidate, summarize, and report Substrate quality performance to Upper Management at defined intervals.
Act as a Crisis Management Team (CMT) member to ensure safe, stable, and compliant site operations.
Support internal audits, external certifications, and customer (Media or downstream) audits.
Perform other duties or projects as assigned by management.