Senior Programme Manager

Vodafone; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

Vodafone Malaysia is seeking a Senior Programme Manager to own complex delivery programmes from opportunity through handover to business-as-usual operations. The role focuses on leadership, pragmatism, and meeting programme commitments across global teams.

The successful candidate will manage multi-tower solutions, budgets, milestones and governance, delivering value for enterprise customers while driving continuous improvement and digital-enabled delivery.

Qualifications

• Track record delivering complex customer programmes in ICT/Telecoms.
• Excellent communication and presentation skills with remote stakeholders.
• Ability to lead matrix teams across locations and cultures.
• Pragmatic problem solving and issue resolution.
• Experience in highly matrixed, Agile organisations.

Responsibilities

• Lead programme governance, budgets and milestones across multi-tower solutions.
• Deliver end-to-end E2E programme delivery meeting contractual obligations.
• Create and maintain programme plans, schedules and data in central systems.
• Develop strong customer, supplier and internal stakeholder relationships.
• Close programmes and capture lessons for continuous improvement.

Skills

Programme leadership

Agile

Communication

Stakeholder management

Matrix team leadership

Education

Technical degree / master's

PMI/PMP/Prince2/Agile/SAFe certifications

Job description

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Business Area: VBTS VF Bus. Technology Sol.

Posting Country: Malaysia

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Profile

Role Title: Senior Programme Manager

Function: GVBTS

Sub-function: VBTS – Delivery Malaysia

Reports to: Senior Portfolio Manager

Location: Malaysia

Join Us

Role Purpose:

The Senior Programme Manager role exists within the Delivery of Vodafone Business Technology Solutions.. The Senior Programme Manager is responsible for owning a complex delivery programme and delivering its outcomes, from initial opportunity through to successful handover into business-as-usual operations, with a focus on meeting programme commitments through strong leadership and pragmatism.

The individual will:

• Lead a matrix-team of multi-talented people from across geographical locations, cultures and organisations, including Vodafone, its vendors and its customers
• Operate at a strategic level, to establish and manage; outcomes, budgets, deliverables, milestones and timescales for the programme to ensure all contractual obligations are met & programme benefits are measured.
• Deliver programmes that include multi-tower technical solutions into enterprise customer estates, enabling our customers to achieve their expected outcomes
• Create programme plans and schedules to support and track milestone delivery, using tasks, dependencies and timeframes across multiple projects
• Execute programme governance and chair both operational and strategic programme review boards
• Manage the programme budget through leading regular finance tracking and governing project managers
• Provide high level programme reports to key stakeholders
• Record programme data in a central system
• Develop and maintain strong relationships with customers, suppliers and internal stakeholders
• Close programmes and record lessons to promote resilience and continuous improvement
• Promote the use of digital tools over manual processes and handoffs

What you’ll do

Key accountabilities and decision ownership:

• Programme leadership in line with the Agile ways of working and VBTS operating model
• Presales governance (opportunities/RFPs) within the Bid Team, on all solution elements, as required and agreed for proposal submission.
• E2E programme delivery to ensure all contractual obligations and desired outcomes are met and measured where applicable
• Programme governance and reporting to Senior stakeholders.
• Continuous improvement (process, tools, etc.) and role modelling across the wider VBTS/VBPS organisation.

Who you are

Core competencies, knowledge and experience:

• An extensive track record of delivering complex customer projects or programmes within a fast-paced ICT or Telecommunications industry
• Excellent communication and presentation skills, especially when working with remote team members and stakeholders
• A dynamic approach to leading matrix teams, with a drive towards team empowerment and self-sufficiency, including the ability to build strong relationships with customers, vendors and internal stakeholders
• Pragmatic approach to problem solving and issue resolution
• Experience of working in a highly matrixed, Agile organisation

Must Have technical / professional qualifications:

• Delivery orientated programme management certifications such as PMI, PMP, Prince 2, Agile, SAFe
• Local language + excellent verbal and written English language
• Technical degree / masters level qualification

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.