Senior Product Leader, Shipper Solutions (Global)

DHL Group; Cyberjaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

DHL Express is seeking a Senior Product Manager (Shipper Solutions) based in Cyberjaya, Malaysia, Singapore, or Bonn, Germany. You will lead end-to-end shipper product initiatives, shaping import/returns capabilities and driving a best-in-class customer experience across DHL Express digital channels.

You will manage a ~20–25 person team, collaborate with stakeholders across regions, and ensure on-time delivery with high quality. Strong Agile, leadership and analytics skills are essential.

Qualifications

• Bachelor’s or master’s degree in computer science, Information Systems, Engineering, Business Administration or a related discipline.
• 8+ years of progressive experience in IT, digital products, product management or solution delivery.
• Proven track record of taking features from requirements through to production in Agile environments with Jira/Confluence.
• Strong project and program management knowledge and techniques.
• Background in business process analysis focused on shipper/receiver experience.
• Understanding of import and cross-border shipping processes and related documentation.

Responsibilities

• Manage, support and drive programs within the Shipper Solutions domain.
• Lead a team of 20–25 resources across regions to deliver on time and with quality.
• Communicate solution status and roadmap to stakeholders and leadership.
• Develop and maintain shipper-related capabilities and promotional materials as needed.
• Ensure alignment of business processes and shipper EGAP solutions across functions and regions.

Skills

Agile experience

Backlog management

Leadership

Analytical thinking

Stakeholder management

Cross-functional collaboration

Customer focus

English proficiency

Problem solving

Education

Bachelor’s/Master’s degree in CS/IS/Engineering/Business

Tools

Jira

Confluence

Job description

DHL Express is seeking a Senior Product Manager (Shipper Solutions) based in Cyberjaya, Malaysia, Singapore, or Bonn, Germany. You will lead end-to-end shipper product initiatives, shaping import/returns capabilities and driving a best-in-class customer experience across DHL Express digital channels.

You will manage a ~20–25 person team, collaborate with stakeholders across regions, and ensure on-time delivery with high quality. Strong Agile, leadership and analytics skills are essential.