Senior Procurement Analyst

HFG Insurance Recruitment; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

HFG Insurance Recruitment in Kuala Lumpur is seeking a procurement professional to manage day-to-day procurement operations, onboarding LBUs into a shared services model, and ensure compliance with SOPs and regulatory requirements.

You will coordinate supplier master data, support contract administration, and train users on Coupa and related platforms. The role requires 3–5 years in procurement with strong analytical and stakeholder skills.

Qualifications

• 3–5 years in procurement operations or a related field.
• Experience in a shared services or regional environment is advantageous.
• Familiarity with Coupa, Oracle or similar ERP systems preferred.
• Experience with process improvement initiatives is an asset.
• Good understanding of internal controls and governance practices.

Responsibilities

• Manage day-to-day procurement operations including PRs, POs, onboarding, vendor management and queries.
• Support onboarding and migration of LBUs into the shared services model.
• Ensure procurement activities comply with SOPs, policies, and regulatory requirements.
• Coordinate supplier master data management and maintain accurate vendor information.
• Support contract administration, including repository management and renewals.
• Provide procurement process training to users, suppliers and stakeholders.
• Provide Level 0 and Level 1 support for Coupa Core, CSP and other platforms.

Skills

Procurement operations

Vendor management

Data analysis

Stakeholder communication

MS Excel

MS PowerPoint

Multi-project management

Education

Bachelor's degree in Finance/Accounting/Business/Supply Chain

Tools

Coupa

Oracle ERP

Power BI

Job description

• Manage day-to-day procurement operations, including Purchase Requisitions (PR), Purchase Orders (PO), supplier onboarding, vendor management, and procurement-related queries.
• Support the onboarding and migration of new Local Business Units (LBUs) into the shared services operating model.
• Ensure procurement activities comply with company policies, standard operating procedures (SOPs), delegated authority guidelines, and relevant regulatory requirements.
• Coordinate supplier master data management and ensure vendor information is accurate, complete, and compliant.
• Support contract administration, including contract repository management, publication, renewal tracking, and documentation governance.
• Provide procurement process and systems training to business users, suppliers, and stakeholders.
• Provide Level 0 and Level 1 support for Coupa Core, Coupa Supplier Portal (CSP), and other procurement platforms.

2. Performance Monitoring & Reporting

• Prepare monthly, quarterly, and ad-hoc operational performance reports, dashboards, and scorecards.
• Monitor key performance indicators (KPIs), identify operational trends, and highlight areas for improvement.
• Support regular service review meetings and governance discussions with internal stakeholders.
• Provide insights and recommendations to improve service delivery, operational efficiency, and stakeholder satisfaction.

3. Procurement Systems & Process Improvement

• Identify opportunities to enhance procurement processes, workflows, systems, and internal controls.
• Support system enhancements, digital transformation initiatives, and automation projects.
• Coordinate system change requests, user acceptance testing (UAT), and post-implementation activities.
• Work closely with Procurement, Finance, Business, and Technology teams to gather requirements and implement system improvements.
• Maintain process documentation, system guides, and training materials to support operational effectiveness.
• Investigate, troubleshoot, and coordinate the resolution of procurement system and operational issues.
• Conduct root cause analysis and recommend corrective and preventive actions to minimize recurring issues.
• Work collaboratively with internal stakeholders and external vendors to ensure timely issue resolution and business continuity.
• Ensure compliance with procurement governance frameworks, policies, internal controls, and audit requirements.
• Support internal and external audits by providing relevant documentation, evidence, and process walkthroughs.
• Contribute to continuous improvement initiatives to enhance procurement service quality and operational excellence.

What We're Looking For

Education

• Bachelor's Degree in Finance, Accounting, Business Administration, Supply Chain Management, or a related discipline.

Experience

• 3–5 years of relevant experience in procurement operations, finance operations, business support, shared services, or a related field.
• Experience in a shared services or regional operating environment supporting multiple business units, countries, or functions will be an advantage.
• Exposure to procurement or finance systems such as Coupa, Oracle, or other enterprise platforms is preferred.
• Experience supporting process improvement initiatives, system enhancements, or operational projects is an added advantage.
• Good understanding of operational governance, internal controls, and continuous improvement practices.
• Basic understanding of procurement, finance, or business operations processes.
• Strong analytical, problem-solving, and organizational skills.
• Good verbal and written communication skills, with the ability to engage stakeholders at different levels.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Knowledge of Power BI or other reporting tools will be an advantage.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• A collaborative team player with a proactive mindset and strong attention to detail.