Senior Network Analyst

HR FIRST Sdn. Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian recruitment firm is looking for a Network Operations Support Specialist to manage and maintain Monitoring Systems. The role includes providing 1st and 2nd level support in the NOC, troubleshooting network issues, and performing routine maintenance on network devices. The ideal candidate should have a degree in Information Technology or Computer Science, with at least 2 years of experience, strong knowledge in LAN & WAN, and good communication skills. Professional certifications are an advantage.

Qualifications

• Minimum 2 years experience in relevant field.
• Able to work independently with less supervision.
• Professional certificate in CCNA or Windows Server is an advantage.

Responsibilities

• Manage and maintain the Monitoring Systems.
• Provide 1st & 2nd level support in Network Operations Centre.
• Perform routine network monitoring and maintenance.
• Handle incoming calls and troubleshoot network issues.
• Conduct fault handling and escalation.

Skills

LAN & WAN knowledge

Good communication skills

Customer service

Network monitoring

Education

Degree in Information Technology / Computer Science

Tools

Windows Server 2008

Windows Server 2012

Redhat Linux

SQL 2008

MYSQL

PHP

IIS

SharePoint

Office 365

AV

Job description

• Manage and maintain the Monitoring Systems (these report on the status and performance of Network, ISP services and facilities).
• Provide 1st & 2nd level support in Network Operations centre (NOC).
• Perform routine network monitoring and maintenance of network devices in the NOC.
• Handle incoming calls and troubleshoot issues pertaining to network failures; elevate to relevant parties if necessary.
• Fault handling and escalation (identifying and responding to faults identified via Monitoring System and networks, liaising with respective clients, handling escalation through to resolution).
• Maintenance of KNOWHOW and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regard to N'osairis architecture and platforms.
• Effective communication with respective Service Providers.
• Generate network status, availability and uptime reports.
• Create Ticket and update based on the followup until the case resolution in timely manner.

Job Requirements

• Degree in Information Technology / Computer Science with minimum 2 years experience.
• Good knowledge in LAN & WAN (L2, L3 Switches, ATI, CISCO, Cyberoam FW, Bit Defender).
• Good communication skill and customer service.
• Experience in Windows Server 2008, 2012, Redhat Linux, Fedora, SQL 2008, MYSQL, PHP, IIS, Sharepoint, Office 365, AV.
• Able to work independently with less supervision, highly motivated and team player.
• Professional certificate in CCNA or Windows Server will be an extra advantage.