Senior Manager, Branch Network Transformation & Innovation

Hong Leong Bank

Malaysia

On-site

MYR 300,000 - 540,000

Full time

14 days+

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Job summary

Hong Leong Bank seeks a senior strategist to architect a multi-format network and transform traditional footprints into lean, automated digital hubs across Malaysia. You will lead cross-functional teams including CRE, Risk, and Frontline Sales to accelerate phygital journeys and optimize ROI.

The role requires 10–12 years in network strategy or retail transformation, with a track record of managing P&L metrics, CAPEX/OPEX optimization, and disruptive customer experiences within banking or

Qualifications

Minimum 10–12 years in Network Strategy, Retail Banking Innovation, or Business Transformation.
Experience tracking P&L metrics, financial modeling, and ROI in a retail context.
Proven lead on digital-to-physical transformation projects and customer journeys.

Responsibilities

Architect and drive a multi-format physical network strategy for modernized footprints.
Lead transformation of traditional branches into lean, automated digital hubs.
Manage day-to-day execution with technology and digital banking teams.
Monitor ROI, CAPEX utilization, and post-deployment customer adoption.
Define staffing models for diverse formats and ensure BN M compliance.