Senior ITSM & OTOBO/OTRS Developer | Remote

Neuron Solutions Sdn Bhd; Johor; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A tech solutions provider is seeking an experienced Senior OTOBO Developer in Malaysia to lead the development and customization of OTOBO systems. The ideal candidate will have over 4 years of relevant experience, focusing on customizing IT service management solutions and optimizing system performance. Responsibilities include designing custom solutions, integrating with third-party systems, and ensuring high availability. A strong background in Perl programming and SQL is essential for success in this role.

Qualifications

• 3-4 years of proven, hands-on experience in OTOBO / OTRS development and customization.
• Expert-level Perl programming skills.
• Strong knowledge of OTOBO/OTRS framework internals.
• Proficient in database management with MySQL/MariaDB or PostgreSQL.
• Experience with JavaScript, AJAX, jQuery.

Responsibilities

• Lead the customization and extension of OTOBO / OTRS systems.
• Design and develop custom packages and core modifications.
• Implement ITSM modules and migrate legacy installations.
• Collaborate with system administrators for server setup.

Skills

OTOBO / OTRS development and customization

Perl programming

SQL and database design

JavaScript, AJAX, jQuery

Integration with REST APIs

Understanding of ITIL / ITSM processes

Version control (Git)

Job description

A tech solutions provider is seeking an experienced Senior OTOBO Developer in Malaysia to lead the development and customization of OTOBO systems. The ideal candidate will have over 4 years of relevant experience, focusing on customizing IT service management solutions and optimizing system performance. Responsibilities include designing custom solutions, integrating with third-party systems, and ensuring high availability. A strong background in Perl programming and SQL is essential for success in this role.