Senior IT Support Engineer — Tier 2/3 & Monthly Perks

Personal Collection Direct Selling Inc.; Petaling Jaya; In loco; MYR 67.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly complimentary products

APAC exposure

Career growth opportunities

Collaborative culture

Descrizione del lavoro

Personal Collection Direct Selling Inc. is seeking a capable IT support engineer to provide Tier 2/3 technical support across phone, email, chat, and remote sessions.

You will diagnose complex issues with Windows, Linux, and macOS, and coordinate with cross-functional teams to resolve outages and improve service. The role requires strong networking, scripting, SQL, and virtualization experience, plus clear communication to non-technical users.

Competenze

• Experience supporting Windows, Linux, and macOS.
• Strong networking knowledge and TCP/IP troubleshooting.
• Scripting and automation experience is a plus.
• Proficient with SQL for data queries.
• Familiarity with virtualization and cloud platforms.
• Experience with ticketing software.

Mansioni

• Provide Tier 2/3 support via phone, email, chat, and remote sessions.
• Diagnose complex product, OS, and connectivity issues using logs and queries.
• Prioritize tickets by severity and document actions in the ticketing system.
• Coordinate with Development, QA, Infrastructure to escalate and test fixes.
• Maintain and monitor IT systems, deployments, and config changes.
• Assist with product readiness, updates, and promotions verification.
• Deliver clear technical communication to non-technical users.

Conoscenze

Windows OS

Networking TCP/IP

Scripting Python

SQL querying

VMware/Hyper-V

Cloud basics

Helpdesk tools

Analytical thinking

Clear communication

Strumenti

Zendesk

ServiceNow

Jira

Mojo Helpdesk

Descrizione del lavoro

Personal Collection Direct Selling Inc. is seeking a capable IT support engineer to provide Tier 2/3 technical support across phone, email, chat, and remote sessions.

You will diagnose complex issues with Windows, Linux, and macOS, and coordinate with cross-functional teams to resolve outages and improve service. The role requires strong networking, scripting, SQL, and virtualization experience, plus clear communication to non-technical users.