Senior IT Service Management & Governance Leader

Raya Airways Sdn Bhd; Sepang; On-site; MYR 89,000 - 156,000; Full time

Job summary

Raya Airways Sdn Bhd seeks a Senior Executive to lead IT Service Management & Governance across multiple company locations. You will drive service performance, vendor governance, asset management, and cost control to ensure reliable IT service delivery.

The role requires a Diploma or Bachelor's Degree in IT, at least 5 years in IT service management or governance, and experience with end-to-end IT services and 24/7 operations. ITIL certification is preferred.

Qualifications

• Diploma or Bachelor's Degree in IT or related field.
• Minimum 5 years IT experience in service management, operations, governance.
• Experience managing end-to-end IT services and SLA performance.
• Knowledge of governance, risk controls, and audit procedures.
• ITIL or equivalent certification preferred.
• Experience in multi-site or 24/7 environments; standby support.

Responsibilities

• Oversee end-to-end IT service performance across locations.
• Govern vendor governance, SLAs, KPIs, and performance reviews.
• Manage IT asset lifecycle, licensing, and cost control.
• Maintain IT governance, controls, SOPs and procedures.
• Lead IT continuity and recovery planning and readiness.
• Develop management information and reporting for leadership.
• Drive process improvements for service quality and efficiency.

Skills

IT Service Management

Vendor management

Governance

Cost Management

Risk management

Business continuity

Education

Bachelor's or Diploma in IT

Job description

Raya Airways Sdn Bhd seeks a Senior Executive to lead IT Service Management & Governance across multiple company locations. You will drive service performance, vendor governance, asset management, and cost control to ensure reliable IT service delivery.

The role requires a Diploma or Bachelor's Degree in IT, at least 5 years in IT service management or governance, and experience with end-to-end IT services and 24/7 operations. ITIL certification is preferred.