Senior Insurance Operations & Policy Administration Lead

Prudential Services Asia; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Job summary

Prudential Services Asia is seeking a detail‑oriented professional to support New Business and Renewal portfolios through accurate policy administration and timely servicing. The role involves handling shared and direct email enquiries, ensuring compliance, and maintaining high service levels.

You will work across policy issuance, billing, endorsements, renewals, and related servicing tasks while coordinating with internal stakeholders and business partners.

Qualifications

• Good understanding of policy administration processes and insurance fundamentals.
• Ability to handle high email volumes and maintain processing deadlines.
• Experience with New Business and Renewal policy servicing is a plus.

Responsibilities

• Process New Business and Renewal policy administration activities accurately and within turnaround times.
• Handle policy issuance, billing, endorsements, renewals, and servicing requests per standards.
• Manage email responses to internal stakeholders, Financial Consultants, and business partners.
• Support quality checks on policy documents, contracts, billing, and correspondence.
• Identify discrepancies and risks, and support timely resolution.
• Participate in process reviews, SOP updates, and continuous improvement initiatives.
• Assist in User Acceptance Testing and adapt to new systems and automation initiatives.
• Liaise with internal stakeholders on case matters and provide status updates.

Skills

Policy administration

Email management

Quality control

Process improvement

Stakeholder communication

MS Office

Education

Diploma or Degree

Tools

MS Office

Job description

Prudential Services Asia is seeking a detail‑oriented professional to support New Business and Renewal portfolios through accurate policy administration and timely servicing. The role involves handling shared and direct email enquiries, ensuring compliance, and maintaining high service levels.

You will work across policy issuance, billing, endorsements, renewals, and related servicing tasks while coordinating with internal stakeholders and business partners.